1st Level Helpdesk Support Officer/IT Tester

EUROPEAN DYNAMICS wishes to employ a 1st Level Helpdesk Support agent fluent in Greek and English and with good exposure in Internet Technologies, to work at the company’s premises in Athens, Crete or remote. The successful candidate will join the User Support and Testing team, which is responsible for supporting end-users of software systems developed by the company. Upon hiring, the successful candidate will undergo an internal training program, in order to become familiar with the functional support operation and the supported systems developed by the company. Following the successful completion of the training, the candidate will gradually be integrated with the daily support operations and testing activities. Once adequate knowledge and experience is accumulated, the successful candidate will evolve within the team for instance to deliver end-user training, monitoring of support response to client, quality control, testing, etc.

• Respond to calls, emails, and requests for technical 1st level support;
• Provide support and instructions to users with regard to the Application;
• Follow defined work instructions and escalation processes for the various types of incidents;
• Track all incidents in our internal incident management system;
• Communicate incidents to 2nd-level support;
• Maintain updated user documentation.

Requirements

• University degree (or undergraduate), in IT, computer science, engineering or equivalent;
• Knowledge of MS-Office tools;
• Good communication and presentation skills;
• Team spirit, initiative, can do attitude;
• Excellent written and oral communication skills in Greek and English.

Desired qualifications:

• Enthusiast with web based technologies, willing-to-learn attitude and motivated to support and assist colleagues in troubleshooting issues;
• Experience with communication to clients or users in a related field (IT, sales, etc.);
• Experience as support officer or helpdesk operator for Internet applications will be appreciated;
• Experience in the delivery of training, presentations will be appreciated.

Benefits

We believe in rewarding talent and dedication. Here's what you can expect as part of our team:

• Competitive full-time salary;
• Private Health Coverage on the Company’s group program;
• Flexible Working Hours;
• Top-of-the-Line Tools;
• Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
• Career Growth: Work with some of the most innovative and exciting specialists in the industry;
• Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.

If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: (HSOIT/10/25).

You may also consider all our other open vacancies by visiting the career section of our website (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS (ED) (www.eurodyn.com) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.