Fiber Optic Technician Supervisor

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Fiber Optic Technician Supervisor, you will lead and manage fiber optic deployment, splicing, and maintenance projects across large-scale and mission-critical environments. This role combines hands-on technical expertise with leadership in project execution, quality control, and team coordination. You will ensure all fiber optic work—including splicing, testing, and commissioning—meets or exceeds client, safety, and industry standards (e.g., ITU, FOA, BICSI), supporting operational excellence across our Data Centre and Field Services divisions.

This role requires 90% travel. Must be located near a major airport.

KEY RESPONSIBILITIES:

Project Planning Execution

• Lead the planning, scheduling, and execution of fiber optic network projects, including new builds, upgrades, and repairs.
• Develop detailed project plans, resource allocations, and risk mitigation strategies.
• Oversee site surveys, installation, splicing, testing, and commissioning of fiber infrastructure.
• Ensure adherence to engineering design packages (EDPs), technical specifications, and scopes of work.
• Coordinate materials procurement, logistics, and on-site operations to maintain timelines and quality targets.
• Support the integration of new fiber infrastructure into existing network systems.

Technical Oversight

• Provide expert guidance on fiber splicing techniques, including single-mode, multi-mode, and ribbon fiber applications.
• Supervise and validate testing using OTDR, OLTS, power meters, and visual fault locators.
• Review and interpret OTDR traces, loss budgets, and certification reports.
• Support troubleshooting of complex network or infrastructure faults.
• Conduct technical evaluations and implement continuous improvement in splicing and testing methodologies.
• Maintain up-to-date knowledge of emerging fiber optic technologies, tools, and standards.

Team Leadership Coordination

• Lead and coordinate teams of fiber splicing technicians, field engineers, and subcontractors.
• Assign workloads, monitor performance, and ensure adherence to safety and quality protocols.
• Mentor junior technicians, fostering skill development and professional growth.
• Promote a culture of accountability, teamwork, and operational excellence.
• Liaise with internal departments, project managers, and client representatives to ensure alignment and clear communication across all stakeholders.

Quality Assurance Compliance

• Implement and enforce QA/QC processes, including regular field audits and inspections.
• Ensure all work meets or exceeds industry standards (ITU, FOA, BICSI) and client specifications.
• Verify test results, documentation, and as-built drawings before client handover.
• Monitor compliance with all health and safety regulations, including confined space and live network work procedures.
• Identify recurring quality issues and drive corrective and preventive actions.

Financial Reporting

• Manage project budgets and track expenditure against forecasts.
• Report on project performance, risks, and mitigation strategies.
• Prepare and deliver detailed project status updates, progress reports, and post-project reviews.
• Support commercial teams with accurate project costing, forecasting, and resource planning.

ESSENTIAL CRITERIA:

• Proven experience leading fiber optic splicing, installation, or repair projects in data center, metro, or large-scale network environments.
• Strong technical proficiency in fusion and mechanical splicing, fiber characterization, and network certification.
• Advanced knowledge of OTDR, OLTS, and power meter testing methodologies.
• Ability to interpret and review fiber design schematics, EDPs, and as-built documentation.
• Demonstrated success in managing field teams and subcontractors in high-demand environments.
• Strong leadership, communication, and organizational skills.
• Understanding of project management principles and the ability to prioritize multiple workstreams.
• Comprehensive knowledge of applicable standards and regulations (ITU, FOA, BICSI, OSHA).
• Proficiency with project management and reporting tools (MS Project, Trello, Asana, or equivalent).
• Commitment to safety, quality, and continuous improvement.

DESIRABLE CRITERIA:

• Degree or diploma in Telecommunications, Engineering, or a related technical field.
• Project management certification (PMP, PRINCE2, or equivalent).
• Industry-recognized fiber certifications (FOA CFOT, BICSI Technician, or equivalent).
• Experience in client-facing or vendor management roles.
• Familiarity with data center infrastructure environments and high-density fiber systems.
• Previous experience implementing QA/QC frameworks or safety programs.

EOS BENEFITS:

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• Travel pay: Compensation provided for any work-related travel outside of your assigned local area, in accordance with EOS travel policy
• Occasional overtime and bonus opportunities for hourly workers
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.