IT Business Analyst Senior

Overview

Enterprise Mobility is the world’s largest car rental operator and an industry leader in mobility and technology. We’re one of the top global travel companies, ranking ahead of many airlines and most cruise lines and hotels. And no matter what transportation challenges our customers face, we have an innovative solution.

We operate the Enterprise Rent-A-Car National Car Rental and Alamo Rent A Car brands via more than 10,000 fully staffed neighborhood and airport offices, including franchisee branches, in over 90 countries and territories.

Through this robust global network, we operate a fleet of over 2.3 million vehicles and provide a comprehensive portfolio of transportation solutions, including car rental, carsharing, vanpooling, car sales, truck rental, vehicle-subscription and affiliated fleet management services. As a total mobility provider, we serve the needs of a wide variety of customers, businesses, government agencies and organizations every day.

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position offers the opportunity to work fully remote within the United States (except for Alaska and/or Hawaii). Team members who choose virtual / remote work should have an adequate space to serve as their home office, and must be able to work a schedule within U.S.Central Standard Time core business hours.

Responsibilities

The Enterprise Mobility Rental API Engineering Team is responsible for the development and support of services products that provide rental ticketing business capabilities. In this role, as an IT Business Analyst Senior, you will work closely with different teams to ensure a consistent ticketing experience for our customers. You will collaborate with key business stakeholders, technical partners, subject matter experts throughout the company to research, analyze and identify options that provide optimal solutions.  You will document, interpret and present information to varied stakeholders to enable sound decision making as well as ensure diligent monitoring and tracking of issues. You will serve as the interface between the client software teams, product owners, software engineers and QA testers to implement new functionality, modify existing functionality and validate deliverables in line with business objectives. This is an excellent opportunity to utilize your strong analysis skills while working in a fast-paced work environment. It is an exciting time to be a part of Rental API Engineering, as we support the development of new clients and enable our business to grow through the implementation of new capabilities. In the next year, we have several initiatives planned to continue to evolve our services to align with our new API first strategy.

Key Responsibilities

• Develops, interprets, reviews, validates, documents, and maintains business and functional requirements related to development and enhancement of API services.

• Coordinates and facilitates meetings to define key capabilities and requirements that will enable stakeholders’ business strategy.

• Evaluates business requests to determine feasibility; researches and identifies options; recommends solutions that best serve business needs.

• Provides information about how requirements may affect functional design documents.

• Conducts structured walkthroughs of requirements with business and project team members.

• May lead acceptance testing to ensure client/user needs are met.

• Presents information regarding enhancements and tracks and responds to questions from business and IT team members.

• Identifies potential problems that may arise with new or enhanced applications; communicates how problems will affect business and recommends solutions.

• Writes business correspondence and technical reports; reviews report results for accuracy.

• Research opportunities to minimize complexity by leveraging current IT investments and seeking out cost effective solutions.

• Participates in change management activities, including QA, troubleshooting, and investigation.

• Implements process improvements & enhancements that result in increased quality and service.

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in the United States (does not include Alaska or Hawaii)
• Must be able to work a schedule within U.S. Central Standard Time core business hours.
• Must be committed to incorporating security into all decisions and daily job responsibilities
• 3+ years of experience with developing, interpreting, reviewing, validating, documenting functional business requirements, specifications and use cases 
• 3+ years of business analysis experience in an application development setting with exposure to various methodologies (Waterfall, Scrum, Kanban, etc.) 
• Secure in time management, independent judgment, problem solving and autonomous decision making
• Ability to look beyond a situation for innovative solutions and ideas
• Experience facilitating team meetings, daily standups, retrospectives, providing status reports, and conducting analysis
• Works well in a team collaborative setting, coordinating work and addressing work prioritization
• Experience serving as the primary interface between business partners/product and an IT team as well as building effective relationships
• Excellent oral and written communication skills across detailed notes during discussions, informal/formal presentations to audiences varying within and across teams, translation of requirements to development team
• Experience developing and improving departmental standards, processes, and procedures

Preferred:  

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field
• Experience with Greenlight, ECARS, Launchpad, ARMS or Odyssey rental systems
• Experience leading large-scale projects
• Cloud technology experience (AWS)
• Experience using Splunk
• Experience in project management tools such as MS Project, Jira, and Confluence