Customer Support Representative – Phone Support

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Requirements

• High school diploma or GED
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable navigating computer applications and web-based tools
• Ability to work independently and remain accountable to schedules

Benefits

• Paid time off
• Optional supplemental insurance (Aflac)
• Household telehealth access through MDLive
• Access to performance-based incentives
• Paid training
• W2 employment structure with payroll, protections, and stability