Solutions Engineer (APAC and EMEA)

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

We're seeking a Senior Solutions Engineer with 3+ years of customer-facing experience and 1+ years in AdTech to drive technical implementations and resolve complex challenges. This role bridges technical expertise with customer success, requiring strong front-end and back-end knowledge to troubleshoot issues and lead system integrations.

You'll collaborate across Engineering, Sales, and Customer Success teams while providing expert guidance to customers. Strong written and verbal communication skills are essential, along with proven problem-solving abilities to translate complex technical concepts for diverse audiences.

Requirements

• Experience with AdTech platforms and core advertising concepts (DSPs, SSPs, ad servers)
• Strong proficiency in web technologies (HTML, CSS, JavaScript)
• Working knowledge of APIs, JSON, XML, and RESTful services
• Understanding of debugging tools (Chrome DevTools, Postman, Charles Proxy)
• Experience with tag management systems and analytics platforms
• Familiarity with ad verification tools and tracking implementations
• Understanding of programmatic advertising workflows
• Knowledge of data analysis and visualization tools
• Basic SQL and database concepts
• Version control systems (Git)
• Experience with browser developer tools and network debugging

• Understanding of web cookies, pixels, and tracking mechanisms
  
  Responsabilities
  

• Document technical challenges and performance insights for stakeholders
• Collaborate with internal teams to streamline resolution processes and enhance system reliability
• Deliver clear technical explanations while managing multiple priorities based on business needs
• Guide client implementations and integrations from technical discovery to launch
• Provide technical consultation during sales processes and client onboarding
• Create and maintain technical documentation for internal and client use
• Lead technical training sessions for clients and internal teams
• Monitor system performance and proactively identify potential improvements
• Support product development by providing client-focused technical feedback
• Monitor AdTech system performance and proactively identify improvements
• Execute complex troubleshooting activities across platform integrations, APIs, and data flows
• Diagnose and resolve real-time technical issues, maintaining clear client communication throughout

Benefits

• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Holidays and Vacations
• Sick days
• Bereavement days
• Civil Marriage days
• Maternity & Paternity leave
• English and Spanish classes
• Performance Management Framework
• Certifications
• TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work-from-home Bonus
• Laptop Policy
  

Equal employment

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.