Founding Enterprise Account Executive

Description

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

About this role:

As Empathy's founding enterprise account executive in the UK, you'll drive our sales efforts in the region, building relationships with insurers, wealth managers and financial institutions to help them reimagine customer care at life's most difficult moments.

You'll own the full sales cycle from prospecting through close, consistently delivering new partnerships that establish Empathy as the partner of choice for bereavement support in UK financial services. You'll have the backing of a proven North American operation serving 45M+ policyholders and eight of the top ten US life insurers—giving you credibility from day one.

This is the sweet spot: you'll have the autonomy and impact of joining early with the resources, client success stories and support of an established platform. As our first AE in the UK, you'll also have significant input into how we position ourselves and a clear path to sales leadership as we scale.

In this role you will

• Build and convert your pipeline - identify, qualify and close enterprise partnerships with insurers, wealth managers and private banks, consistently hitting and exceeding revenue targets
• Own the full sales cycle - from strategic outreach and initial meetings through commercial negotiation and contract signature
• Develop executive relationships - engage C-suite and senior decision-makers, becoming a trusted advisor on how Empathy transforms their customer experience and drives retention
• Demonstrate commercial value - develop compelling business cases and ROI models that show measurable impact on customer engagement, NPS and asset retention
• Contribute to UK positioning - share market insights and client feedback to help refine our messaging, proposition and approach for the UK market
• Represent Empathy - attend industry events and build our brand presence across the UK wealth and insurance sectors
• Share what's working - document successful approaches and help establish best practices as we build out the UK sales team

Requirements

• 5+ years in enterprise B2B sales within wealth management or insurance, with proven success owning complex sales cycles from prospecting through close
• Consistent track record of over achieving quota — you've sourced and closed strategic deals with financial institutions, navigating long sales cycles and multiple stakeholders to get deals over the line
• Deep sector knowledge — you understand the wealth or insurance landscape, customer journeys and commercial drivers in UK financial services
• Executive presence without ego — you're equally comfortable presenting to a board, cold calling prospects, or adjusting your pitch based on what's working. You do whatever it takes to win.
• Builder mindset — you're energised by testing and learning in a new market, comfortable with ambiguity and iteration, and motivated by results rather than title or process