United States onlyResearch Account Manager
Do you possess expertise in consultative selling, along with experience navigating complex SaaS solutions, data analytics, and Artificial Intelligence?
Do you have experience partnering with academic and research institutions, including U.S. Government National Labs and agencies?
About the Team
Our Academic & Government team helps communities accelerate knowledge for a better world. We support the creation, discovery, and advancement of knowledge by turning scientific discoveries into peer-reviewed insights, hosting the world’s richest corpus of knowledge, enabling users to unlock insights from content, and measuring the quality and impact of research—ultimately turning insights into outcomes.
About the Role
Account Managers – Research (AMs)are responsible forretainingand growing Elsevier's journals andbooksbusiness across a defined portfolio of academic and research institutions through renewals, upsell / cross-sell, andnew sales.AMs are responsible for managing customer relationships and leveraging internal and external resources to drive growth.AMs will work closely with Account Executives based on the account and go-to-market strategy.
Pre-sale: Responsiblefor developing account plans to support revenue goals, includingidentifyingkey stakeholders, understanding the budget process, and conducting SWOT analysis, account risk assessment, and opportunity planning. For Segment 1 accounts and others as directed, joint account planning may berequiredwith the Account Manager - Solutions.
Sales:Conductsneedsanalysis, qualifies leads, and progresses new business through the sales stages to close.
Post-sales:Ensuresa timely, process-driven handoff to CSM. Works closely with CSM toleveragecustomer insights and driveadditionalsales activities.
Renewals:Manages and closes renewals on time and on budget, maximizing cross-sell and upsell opportunities through early planning, risk assessment, and effective use of resources to minimize risk. Ensures that uncontested renewals are effectively managed by the Renewals Desk.
Responsibilities
- Achieve revenuetargets forjournals and books across new business and renewals.
- Annual account planningand execution(jointly with Account Executive whererequired)
- Regularly reviewsales results andforecastse.g.via Clari and other sales enablement toolsand adjust actions accordingly.
- Maintainaccurateandtimelypipeline, activity, and forecast data in Salesforce.
- Gather,monitorand evaluate competitive information andprovide market feedback tothe business toenhance productdevelopmentandGTM.
- Developandmaintainrelationships with all relevant decision makers and influencers at the customerlevel tosupport Elsevier’s strategicobjectives.
Requirements
- Bachelors degree or equivalent experience required; advanced degree preferred
- 3+ years of sales or account management experience, including account planning, account growth, and cross-sell/upsell.
- Experience selling content, technology, or similar offerings preferred
- Experience working with academic, research, or institutional customers preferred
- Able to operate at operational, tactical, and strategic levels.
- Self-motivated and driven.
- Ability to manage competing priorities from various stakeholders.
- Demonstrated ability to build strong relationships with multiple internal and external stakeholders, including senior-level decision makers.
- Proven communication (verbal and written) and presentation skills.
- Experience working in a global, highly matrixed organization.
Work in a Way That Works for You
We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals—supporting both your immediate responsibilities and long-term goals.
Working for You
We offer a comprehensive benefits package, including:
Health benefits: medical, dental, and vision coverage
Retirement benefits: 401(k) with match and Employee Share Purchase Plan
Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
Family benefits: parental leave, adoption, and surrogacy support
Savings accounts: HSA, FSA, dependent care, and commuter benefits
Paid time off, plus volunteer and Employee Resource Group participation days
About the Business
As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. At Elsevier, your work contributes to solving global challenges and building a more sustainable future.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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