Regional Manager, Customer Success - APAC

At Elsevier, our core mission is to help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. This purpose has been the driving force behind our evolution from a traditional publisher, with a rich history spanning over 140 years, into a global leader in information and analytics. We are committed to facilitating insights and critical decision-making for our customers across the global research and health ecosystems. Our culture is one that cultivates collaboration and encourages the cross-pollination of groundbreaking ideas. We strive to make complex subject matter user-friendly and to transform theoretical knowledge into actionable solutions. The support we provide to the world's most progressive thinkers and clinicians is instrumental in creating a better world and fostering a sustainable future for everyone.

Our team of over 9,700 employees, spread across 46 countries, serves customers in 180 nations worldwide. This global presence allows us to understand and address the diverse needs of academic and government institutions, research-intensive corporations, healthcare organizations, and students. We believe in empowering our people to make the right decisions and hold ourselves accountable for delivering the best outcomes, all while striving for meaningful innovation. Continuous learning is a cornerstone of our environment; we encourage curiosity to stimulate innovation for the communities we serve. The Elsevier Experience is built on three pillars: purposeful work, growing every day, and a commitment to wellness and wellbeing. We understand the critical link between work, health, and wellbeing, and our leadership and employees collaboratively foster a connected, caring, supportive, and nurturing workplace. We champion a healthy work-life balance, recognizing its importance not only for individual health and relationships but also for enhancing performance and dedication. By enabling our people to thrive, we cultivate a work environment where they are dedicated, mindful, and empowered to contribute to our overarching mission of advancing knowledge and improving lives.