Philippines onlyAbout the Role
We’re looking for a highly organized, detail-driven Project Coordinator to oversee technician scheduling, installation tracking, reporting, and client communications. You will serve as the operational backbone of field service projects, ensuring tasks are executed efficiently and on time. This role requires exceptional follow-through, clear communication, and tech-savviness.
Key Responsibilities
1. Technical Scheduling & Monitoring
- Update daily/weekly technician schedules using scheduling software
- Confirm technician check-ins at job sites; follow up promptly on missed or late check-ins
2. Orcatec Platform Management
- Maintain up-to-date project progress and tracking widgets in Orcatec
- Set up weekly reporting on key project metrics
- Assist with data imports as needed
3. Installation Tracking & Verification
- Review and audit previous day’s installs via Orcatec or Fast Field
- Follow up on missing technician reports and confirm completed installations
- Verify and cross-check OEM data (serial numbers, vehicle associations, etc.)
- Submit required customer forms (e.g., Motive FSP) and update project trackers (Smart Sheet, Google Sheets)
- Compare scheduled vs. completed installs; escalate discrepancies and send Customer Acceptance Forms
4. Vendor Client Communication
- Join regular vendor and customer meetings to discuss project status and updates
- Review AI-generated call summaries to stay updated on project developments
5. Reporting
- Send daily reports summarizing completed installs, issues, and any delays
- Prepare weekly summaries covering project progress and key metrics
6. Delay & Issue Escalation
- Report any project delays or issues in real-time with complete details
- Notify internal management, customers, and on-site points of contact
7.Technician Coordination
- Provide full job details to technicians at least one week before each project
- For route-based jobs, send next-location instructions 24 hours in advance
- Include all necessary info: dates, vehicle list, location contacts, and scope of work
Requirements
Experience & Skills
- Minimum 2–3 years of experience in project coordination, field operations, or scheduling (remote experience preferred)
- Strong background in technician coordination, scheduling, or field service support
- Excellent organizational, multitasking, and follow-up skills
- Strong verbal and written English communication
- Comfortable managing multiple projects with tight timelines
Technical Proficiency
- Experience using tools like:
- Orcatec (or similar field service platforms)
- Fast Field, Google Sheets, SmartSheet
- Skilled in preparing reports and managing trackers
- Familiarity with customer-facing platforms and CRM tools
Work Habits
- Highly proactive, detail-oriented, and self-managed
- Able to work CST hours and flexible with weekend support as needed
- Comfortable in fast-paced, remote-first environments
- Team player who communicates clearly with technicians, vendors, and clients
Bonus Points If You Have:
- Experience in field service industries (e.g., vehicle installations, logistics, or technician dispatch)
- Knowledge of OEM workflows or data reporting requirements
Benefits
- Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
- Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
- Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.
United States
