United States onlyECS is seeking a Practice Manager - ServiceNow Solutions to work Remotely.
We are currently seeking a strong Practice Manager - ServiceNow Solutions who is responsible to optimize, transform, and ensure organizations are efficient and effective across the ServiceNow platform. The Practice Manager architects customer solutions, provide support to sales, participates in the SOW process, engages in setting standards and education on new or updated applications within ServiceNow.
Salary Range: $190,000 - $227,000
General Description of Benefits
QualificationsAll candidates must meet the following criteria:
- Must be a US Citizen per contract, no dual Citizenships
- Must be able to obtain a Public Trust clearance or higher
- Must be a current Certified Technical Architect
- Must be able to work multiple programs across the Federal and DOD space.
- Assist with companywide road maps for other Solution Architects and technical consultants.
- Assist with review, approval, and assignment of company, program, and project collateral.
- Functional and technical knowledge of ServiceNow.
- 5+ years of experience in SaaS software configuration and/or development.
- Functional knowledge and implementation experience of a minimum of 2 ServiceNow modules.
- Understanding of Enterprise Solutions including Customer Service, Human Resources, Project Management, etc.
- Knowledge of Integrations such as LDAP, AD, SSO, Email Infrastructure, Web Services.
- 2+ years experience building custom applications in ServiceNow.
- Knowledge of relational databases.
- Strong desire to learn new technology.
- Minimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position).
- ServiceNow Certified System Administrator.
- ITIL® Certification v3+ (or completion within 6 months of start of position).
- A high degree of passion, energy, and drive.
- Ability to travel if required.
- Strong customer relations and communication skills.
- Ability to prepare for, facilitate and lead customer work sessions.
- Demonstrates basic ServiceNow development skills.
- Possesses ability to create process flow diagrams and high-level architecture and documentation.
- Experience in Agile methodology.
- Must have the ability to participate remotely and attend meetings on camera.
