United States onlyWe are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that’s where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they’re really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.
Position overview
The Clinical Informaticist serves as a clinical expert to ensure the safe delivery of healthcare technology products by eClinicalWorks. Collaborating with various departments, the Clinical Informaticist will play a key role in enhancing product quality, safety, and usability.
Job Functions/Responsibilities
- Provide functional support throughout the software development life cycle.
•Collaborate with cross-functional teams to enhance products safety, quality, and usability.
•Review and evaluate requirements for clinical products, modules, and workflows, for completeness and accuracy.
•Work closely with R&D teams to engineer prompts for Clinical AI (Artificial Intelligence) products and functionalities.
•Perform and document validations on the output generated by the Clinical AI products and functionalities.
•Create and maintain documentation related to clinical risk processes, including Hazard Logs and safety case reports.
•Review and identify patient safety concerns reported by customers and internal stakeholders.
•Lead customer calls where patient harm was reported to ensure all necessary documentation and appropriate actions are taken.
•Collaborate with internal teams to address patient safety issues by recommending corrective and preventive actions.
•Share clinical and patient safety information with internal and external stakeholders.
•Develop and maintain clinical content for various medical specialties within the EHR product suite.
•Work with implementation teams to engage with customers and assist with onboarding and optimizing client workflows and product utilization.
•Ensure compliance with regulatory standards and provide clinical safety information to external organizations.
•Foster a culture of safety within the organization and industry.
•Quarterly travel to the company headquarters is required
•Travel to customer sites, tradeshows, conferences, and events as needed (up to 20% of the time).
•Perform additional duties as assigned.
Experience/Education Requirements
- Bachelor’s Degree required; Master’s Degree preferred
•Adheres to all company policies and mandatory compliance protocols as required by eCW
•Currently registered as a licensed Nurse Practitioner/Physician Assistant.
•5+ years of direct patient care experience in an outpatient and/or inpatient setting (including utilization of an electronic medical record system)
•3+ years of experience in clinical informatics, patient safety, and/or a related field and the following:
•Experience with Electronic Health Records (EHR) systems
•Familiarity with healthcare workflows and clinical decision support systems
•Proficiency in using and understanding EHR/EMR systems, particularly in relation to interoperability and data integration
•Strong analytical skills to assess clinical data and identify potential patient safety risks
Other Skills/Abilities
- Familiarity with HL7 Fundamentals (FHIR, V2, V3, CDA standards)
•Experience with clinical content development and management
•A degree in Clinical Informatics, or a related discipline are a plus
•HL7 certification is a plus
- Excellent communication and interpersonal skills to effectively collaborate with cross functional teams and represent customer needs
•Strong critical thinking and problem-solving skills with a proactive approach to identifying and mitigating risks.
•Ability to manage multiple tasks and projects simultaneously in a fast-paced environment
•A deep commitment to and representative of patient safety and quality improvement
•Ability to maintain detailed and accurate documentation throughout the software lifecycle
eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.
As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.
eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.
