United States onlyWhen you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
COMMUNITY NAME
Community Support OfficeJob ID
2025-227466JOB OVERVIEW
The Clinical Informatics Specialist supports the implementation, optimization and ongoing maintenance of the organization’s electronic health record (eHR) systems, including Sunrise CareConnect (PointClickCare) and associated clinical applications such as the electronic medication administration record (eMAR). This role collaborates closely with the Clinical Informatics team, care teams and cross-functional partners to design and enhance clinical workflows, ensure regulatory compliance and promote standardization across the organization. The Clinical Informatics Specialist also participates in system testing and validation, supports the development of reporting tools and dashboards and delivers end-user training in both classroom and one-on-one settings.
RESPONSIBILITIES & QUALIFICATIONS
Responsibilities:As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:• Provide day-to-day support to community and regional teams using Sunrise CareConnect (PointClickCare) and associated clinical applications, including eMAR• Collaborate with the Director Clinical Informatics, clinical leaders and cross-functional partners to promote the integration and standardization of clinical practices and systems across the organization• Partner with functional teams to evaluate, develop and implement clinical informatics programs and workflows• Design, test and optimize clinical documentation tools—such as assessments, care plans and ADL tasks—to enhance care delivery and compliance• Serve as a liaison between clinical users, IT teams and software vendors to support the development and implementation of technology solutions that promote safe, efficient and high-quality care• Collaborate with analytics teams to identify data trends and support quality improvement initiatives using clinical informatics insights• Promote the effective use of clinical technology, acting as a champion for innovation and continuous improvement in nursing practice• Consult with end users to analyze clinical workflows and identify opportunities for automation and improved documentation• Support system configuration, testing and troubleshooting in collaboration with system developers and end users• Assess the training needs of clinical staff and collaborate on curriculum development, designing and delivering training programs in classroom, virtual and one-on-one settings• Assist in the development and maintenance of end-user support resources, training materials and usage guidelines• Partner with clinical reimbursement to ensure alignment between documentation, billing and regulatory compliance• Maintain up-to-date knowledge of industry standards, regulatory changes and best practices in clinical informatics• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met• Perform other duties as assignedThis is a remote position with occasional travel (less than 20%) for training, meetings and onsite end-user support. Core Competencies:• Demonstrated understanding of electronic health record (EHR) systems—particularly PointClickCare and eMAR—along with the ability to configure, support and optimize clinical documentation tools to meet care delivery and compliance needs• Strong knowledge of clinical care standards and documentation requirements, with the ability to ensure systems and workflows remain compliant with evolving state, provincial and national regulations• Proven ability to work effectively with clinical leaders, IT teams, analytics teams and software vendors to translate clinical needs into system solutions that drive quality and consistency in care• Strong analytical thinking and process improvement skills, with a track record of evaluating workflows, identifying pain points and implementing practical, scalable technology solutions• Experience developing and delivering end-user training in various formats, with the ability to adapt content to different learning styles and support users through system changes Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.• Registered Nurse (RN) in good standing required• College degree preferred; formal training or certification in informatics or health information systems is a plus• Minimum of 3 years of clinical experience in a fast-paced healthcare setting; prior experience working in a clinical informatics or EHR support role preferred• Hands-on experience with the design, implementation and use of electronic health record systems (e.g., PointClickCare or similar platforms) required• Experience supporting resident health systems or clinical documentation platforms in long-term care or senior living settings strongly preferred• Strong proficiency with Microsoft Office Suite, particularly Excel, Word and PowerPoint• Proven analytical and problem-solving skills, with a focus on process improvement and user support• Exceptional written and verbal communication skills, with the ability to translate technical concepts into clear, user-friendly language for clinical staff• Demonstrated ability to manage multiple priorities with strong attention to detail and a high level of accuracy• Must be a collaborative team player with the ability to work independently, manage competing tasks and maintain strict confidentialityABOUT SUNRISE
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.
We also offer benefits and other compensation that include:
- Medical, Dental, Vision, Life, and Disability Plans
- Retirement Savings Plans
- Employee Assistant Program / Discount Program
- Paid time off (PTO), sick time, and holiday pay
- Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
- Tuition Reimbursement
- In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
- Some benefits have eligibility requirements
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®
PRE-EMPLOYMENT REQUIREMENTS
Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.
COMPENSATION DISCLAIMER
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
