IT Helpdesk Admin - Sr Analyst

Responsibilities:

• Provide technical support to end users on a variety of computer hardware and software issues.
• Troubleshoot and resolve problems with computer hardware and software.
• Install and configure new hardware and software.
• Provide Active Directory support, including creating and managing user accounts, groups, and permissions.
• Provide Citrix support, including troubleshooting and resolving issues with remote user sessions.
• Follow standard documented Help Desk operating procedures and update procedures when directed by team.
• Accurately log all Help Desk communications using the Helpdesk ITSM tools.
• Escalate issues as necessary to appropriate escalation points.
• Provide training to end users on computer hardware and software.
• Work independently and as part of a team.
• Communicate effectively with both technical and non-technical audiences.

Skills and Qualifications:

• Bachelor's degree in computer science or a related field.
• 2+ years of experience in desktop support or a related field.
• Strong knowledge of computer hardware and software.
• Excellent troubleshooting and problem-solving skills.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Must be willing to work in shifting schedules, including graveyard shifts.