Analyst II Business Operations

Job Description:

The role:

This role will require an understanding of applications support , it will be mainly office based in Aldermaston working Monday – Friday “office hours” with the potential for some out of hours on call support work.

Responsibilities:

• Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.
• Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.
• Engage in and provides support for transition/transformation efforts.
• Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).
• Manage the technical/service relationships: between the company and the customer, between the company and subcontractors/vendors, or among various company internal organizations.
• Work with the key customers, and/or internal businesses/end user representatives (e.g., Account Executive and the Account Delivery Manager) to retain customers and build the business.

The successful candidate will have some experience working in Applications Management.

Requirements:

• A self starter with a willingness to learn and develop, someone who take initiative.
• Bachelor's degree in Computer Science, IT Service Management and Engineering is advantageous but not essential, relevant IT industry experience is beneficial.
• Understanding of applications support.

What we offer:

DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.