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DozukiDO

Technical Support Representative

Dozuki is a connected worker platform that empowers manufacturers to digitize standard work instructions, training, and communication for frontline employees.

Dozuki

Employee count: 51-200

AU, CA + 8 more

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Technical Support Representative is responsible for providing technical support to customers, guiding internal team members, and driving product improvement by raising awareness of product issues. They embody Dozuki's core values and work to put customers' needs foremost in any discussion.

Requirements

  • 2 years of experience in Technical Support
  • Understanding of Postman to make API calls
  • Familiarity with issue tracking and workflow management tools
  • Familiarity with creating Power BI dashboards and understanding Data ETL processes
  • Strong written and verbal communication skills
  • Excellent customer service and interpersonal skills

Benefits

  • Competitive salary
  • Performance-based bonuses
  • Opportunities for professional development and growth
  • Collaborative and supportive work environment
  • Remote-friendly environment
  • Home office set-up stipend
  • Annual Wellness Bonus
  • Life Event Bonus

About the job

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Posted on

Job type

Full Time

Experience level

Hiring timezones

United States +/- 0 hours, and 9 other timezones

About Dozuki

Learn more about Dozuki and their company culture.

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At Dozuki, we are revolutionizing the manufacturing landscape through our groundbreaking connected worker platform. By harnessing the power of digital transformation, we empower industrial organizations to capture, standardize, and scale expert knowledge across their entire workforce. Our innovative technology serves as the digital backbone for modern manufacturing, replacing outdated paper-based methods with dynamic, visual, and accessible work instructions that drive operational excellence.

We are dedicated to solving the critical challenges facing today's manufacturers, from the widening skills gap to the need for rapid adaptability. Through our intuitive platform, we enable companies to create a 'living' knowledge base where standard operating procedures are not just documented but actively utilized and continuously improved. This approach not only accelerates training and onboarding but also ensures safety, quality, and consistency at every stage of production. By bridging the gap between frontline workers and management, Dozuki fosters a culture of continuous improvement and innovation, ensuring that our partners remain competitive in an ever-evolving global market.

Employee benefits

Learn about the employee benefits and perks provided at Dozuki.

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Pet Insurance

Pet insurance coverage.

Company Outings

Company-sponsored outings.

Gym Stipend

Stipend for gym membership.

401K Matching

401K plan with company matching.

View Dozuki's employee benefits
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Dozuki

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