Customer Support Specialist

Prelude is hiring a Customer Support Specialist to own end-to-end support for clients, helping onboard new customers, proactively monitoring key accounts, and resolving issues. The role requires problem-solving, proactivity, and excellent communication skills.

Requirements

• A few years experience in customer support, client success, or technical support, ideally in a B2B SaaS environment
• Problem solving and curiosity
• Proactivity and organisation
• Excellent written and verbal communication skills
• Excellent English
• Comfortable working with support tooling
• Familiarity with reading basic API logs or understanding technical error messages

Benefits

• Competitive salary
• Opportunity to work with a fast-growing company
• Chance to contribute to shaping support processes and tooling