Staff Site Reliability Engineer (100% remote-friendly within Poland)

Area of Work

Join Docplanner’s mission-driven global tech community, spanning 13 countries with over 300 technology professionals. As part of our Site Reliability Engineering team in the Platform area, you'll help build and maintain robust systems that serve millions of patients and healthcare professionals every month. In this dynamic, multicultural, and collaborative environment, innovation, autonomy, and teamwork drive meaningful impact at one of the world’s leading healthcare platforms.

In the Platform team, we believe in empowering our engineers and product teams by building exceptional platforms designed with a product mindset. We embrace the Platform as a Product approach, treating our internal platform as a user-centric, continuously evolving product that delivers real value. This means focusing on reducing cognitive load, streamlining workflows, and aligning closely with business needs to accelerate innovation and improve developer experience and autonomy. We prioritize reliability by building resilient platforms that consistently deliver high availability and performance, enabling our teams to innovate with confidence.

Role

As a Staff Site Reliability Engineer, you will be fully empowered and accountable for driving impactful, complex, company-wide, and cross-area technical initiatives—ensuring robust, scalable solutions with exceptional operational standards. You will actively collaborate with the Engineering Manager (LinkedIn), shaping not only the strategic direction of our Platform area but also influencing the broader company’s technology landscape. Reporting directly to the Head of Internal Platform / Engineering Director (LinkedIn), you will play a key role in continuously enhancing our systems and mentoring technical leaders across teams.

We are committed to ownership, proactivity, continuous improvement, open feedback, and working efficiently towards our goals. This role provides an opportunity to actively contribute to the technical direction of the area, and impact the entire organization.

At Docplanner Tech, our core stack features are Elastic, Vault, MongoDB, MariaDB, Postgres, MSSQL, RabbitMQ, .NET, PHP, Go, Python, and modern JavaScript frameworks like Vue.js and React Native—all running on Kubernetes in AWS. Hands-on experience with several of these technologies is essential, as this role is deeply technical and process-oriented. In addition to strong technical expertise, excellent communication skills, and a track record of shaping technical and process decisions are crucial to support and influence engineering teams effectively.

What you will be doing

• Lead and drive technical initiatives that impact company and area-level directions.

• Actively partner with your Engineering Manager counterpart and all engineering teams across the entire tech.

• Provide accountability for all the technical initiatives led.

• Work closely with the technical leaders of the area and the company to develop an effective technical strategy.

• Act as a point of reference for our Engineering teams, especially regarding Reliability, Resiliency, High Availability, Scalability, Observability, Performance, and Incident Response.

• Provide technical guidance, mentorship, and coaching inside and outside the team.

• Actively take part in the incident response and management process.

You’re likely a great fit for this role if you

• Have a solid technical background related to the cloud infrastructure and the whole SDLC process.

• Can support and unblock engineering teams in complex technical discussions.

• Approach reliability initiatives with a lean, proactive, and value driven mindset, balancing impact and long-term sustainable development, with a strong accountability for delivering high-quality solutions.

• Have a strong experience in working with web applications and a holistic understanding of complex systems.

• Have a strong relational database expertise.

• Have proven experience of working with AWS, Kubernetes, IaC

• At least 4+ years of experience in SRE practices: observability and monitoring (preferably DataDog), incident management, performance and costs improvements, hands on SLO implementation.

• Experience in cross-team initiative and creating buy-in for technical initiatives.

• Believe in continuous learning and improvement.

• Have experience not only designing/implementing/delivering high-quality and impactful solutions, but also guiding and mentoring less experienced engineers.

Compensation structure

• A salary adequate to your experience and skills between. Your salary will be, now and always, 100% transparent to you;
• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with or hub in Warsaw;
• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);
• 20/26 days of paid time off (depending on your contract);
• Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first

• Private healthcare plan with Signal Iduna for you and subsidized for your family.
• Multisport card co-financing for you to have access to sports facilities across Poland.
• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

Keep growing with us

• Free English classes.

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, color, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Znanylekarz. It all started 10 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300.000+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us.

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.