United States onlyAbout DMI
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com
About the Opportunity
Senior Knowledge Manager
DMI, LLC | Remote (U.S.)
DMI, LLC is seeking a strategic and experienced Senior Knowledge Manager to lead and mature our enterprise knowledge management program. This is a high-impact leadership role responsible for shaping the vision, governance, and execution of knowledge management across a complex IT services environment.
The ideal candidate is both strategic and operational—capable of defining enterprise-wide direction while driving measurable outcomes through modern methodologies, governance frameworks, and AI-enabled innovation.
Position Overview
The Senior Knowledge Manager leads the strategic direction and implementation of the enterprise knowledge management program. This role aligns knowledge strategy with IT service delivery objectives, partners with technical subject matter experts, and ensures knowledge assets deliver measurable business value.
You will champion Knowledge-Centered Service (KCS) practices, establish governance and quality standards, develop executive reporting, and identify opportunities to enhance knowledge management through AI and emerging technologies.
Key Responsibilities
Lead the strategic direction and execution of the enterprise knowledge management program
Develop and implement comprehensive KM strategies aligned with IT service delivery goals
Partner with technical SMEs across teams to ensure knowledge is captured, structured, and maintained effectively
Implement and mature Knowledge-Centered Service (KCS) methodologies
Establish governance frameworks, lifecycle processes, and quality standards
Define metrics and KPIs to measure program effectiveness and business impact
Identify and evaluate opportunities to leverage AI and automation within knowledge management
Lead enterprise KM initiatives and cross-functional projects
Develop promotional materials and user adoption campaigns
Provide executive-level reporting on program performance, maturity, and ROI
Drive continuous improvement and long-term KM maturity
Qualifications
Required Qualifications
Minimum 8 years of experience leading knowledge management programs in complex IT environments
Extensive experience developing and scaling enterprise KM strategies
Proven track record implementing knowledge management programs at scale
Strong knowledge of KM frameworks, best practices, and content management systems
Experience developing metrics, dashboards, and performance measurement frameworks
Education
Bachelor’s degree from an accredited institution or equivalent professional experience.
Education substitutions accepted per contract guidelines:
No Degree: 2 additional years of experience
Associate’s Degree: 1 additional year of experience
Bachelor’s Degree: Meets baseline requirement
Master’s Degree or PhD: No additional experience required
Preferred Qualifications
KCS certification
ITIL Expert or ITIL Managing Professional certification
Experience applying AI and machine learning to knowledge management
Knowledge of ServiceNow Knowledge Management and AI capabilities
Strong strategic planning and enterprise program leadership skills
Experience with organizational change management
Excellent executive communication and presentation skills
Requirements
Successful completion of a Public Trust background investigation and/or Public Trust clearance
Must be a U.S. Citizen
Location
Remote – United States
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
- Do What’s Right – We lead with honesty and integrity.
- Own the Outcome – We take responsibility and deliver.
- Deliver for Our Customers – We are relentless about delivering value.
- Think Bold, Act Smart – We innovate with purpose.
- Win Together – We collaborate and celebrate our success.
These values aren’t just ideals—they show up in how we support every part of your well-being:
- Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
- Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
- Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
- Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
- Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
