Disability Case Management Consultant

Who We Are

Since 2002, Disability Management Institute (DMI) has been providing comprehensive claims management and review services to clients throughout Canada. We offer small and medium-sized employers and insurers flexible, innovative solutions to their disability management needs, including WCB/WSIB Claims Management, Non-Occupational Absence Management, Return to Work Planning, Rehab, Specialty Services and Disability Management.

Your Role

As a Disability Management Consultant, you will be a self-employed sub-contractor. With your excellent verbal and written communication skills and by utilizing a “holistic outcomes” approach, you will uncover the underlying drivers of unnecessary or prolonged absences. Your role involves providing case management recommendations and support to our clients and their employees. This role will primarily support clients in BC. As this is a self-employed subcontractor role, hours may vary and are offered based on client demand and scheduling needs.

Your Impact

• Manages portfolio of clients to deliver best practice standards in case management and established quality standards.
• Assess short-term medical absences for benefit eligibility and provides recommendations within turn-around times. Assessment includes evaluation of medical information, occupational and contractual provisions and if necessary, pursuit of additional information.
• Conduct telephone interviews, with a focus on obtaining pertinent, medical/treatment status, functional information and RTW readiness.
• Identify and evaluate medical and non-medical barriers and functional abilities, to positively impact outcomes.
• Develop, communicate, and implement pro-active case management plans. Provide timely, detailed documentation to ensure progression and fulfillment of case management plans.
• Collaborate, negotiate, and develop Stay-At-Work and RTW plans.
• Identify suitable rehabilitation referrals (as required), in keeping with Employer disability and absence policies and costing.
• Utilize external and internal resources, as necessary, to progress files forward to resolution, with a focus on function and gainful employment. Collaborate with healthcare providers/physicians, written or verbal, based on needs of the claim.
• Manage external referrals, services and relationships with service providers and strategic partners through research and knowledge of local community resources. Understanding of employer specific resources (i.e. EFAP) and coordination of the same.
• Demonstrate an understanding of various rehabilitation and or vocational tools that may be applied in effort to move toward resolution.
• Serve as a claims management resource for customers and the internal business units.
• Engage in professional interaction with all stakeholders on a regular basis, including timely and efficient follow up to telephone and email communication
• Attends client and/or partner meetings, and review reporting as required.
• Completes other duties as assigned.

This Is You

• 3-5 years progressive disability management experience
• Post-secondary education in human resources, psychology, social work, kinesiology, physical therapy, vocational counselling, or a related discipline are an asset.

What You'll Get

• Competitive compensation.
• Flexible working arrangements.
• Training, ongoing development, and support.
• An engaging team environment.

Please note that this is a self-employed sub-contractor opportunity, remote within Canada. This is a continuous opportunity, and as our team expands, we will reach out to shortlisted candidates. As this is a self-employed subcontractor role, hours may vary and are offered based on client demand and scheduling needs.