Partner Support Agent - Spanish Speaker for Ding, a leading universal top-up service, providing exceptional support to partners via email and internal support systems, investigating and troubleshooting technical and operational issues, and identifying trends for continuous improvement.
Requirements
- Minimum 2-3 years of experience in a Customer Support, Partner Support, Customer Care, or similar role, ideally supporting the South America region.
- Excellent written and verbal communication skills in both Spanish and English.
- Good understanding of APIs and technical troubleshooting concepts.
- Strong analytical and problem-solving skills with the ability to investigate issues independently.
- Excellent attention to detail and strong organisational skills.
- Comfortable working with Microsoft Office Suite and CRM/contact centre platforms.
Benefits
- Flexible working hours
- Opportunity to work with a diverse and international team
- Continuous learning and development opportunities
