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DingDI

Partner Support Agent - Spanish Speaker

Ding is the world's leading international mobile top-up platform, enabling users to instantly send mobile credit to friends and family in over 150 countries.

Ding

Employee count: 201-500

Colombia only

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Partner Support Agent - Spanish Speaker for Ding, a leading universal top-up service, providing exceptional support to partners via email and internal support systems, investigating and troubleshooting technical and operational issues, and identifying trends for continuous improvement.

Requirements

  • Minimum 2-3 years of experience in a Customer Support, Partner Support, Customer Care, or similar role, ideally supporting the South America region.
  • Excellent written and verbal communication skills in both Spanish and English.
  • Good understanding of APIs and technical troubleshooting concepts.
  • Strong analytical and problem-solving skills with the ability to investigate issues independently.
  • Excellent attention to detail and strong organisational skills.
  • Comfortable working with Microsoft Office Suite and CRM/contact centre platforms.

Benefits

  • Flexible working hours
  • Opportunity to work with a diverse and international team
  • Continuous learning and development opportunities

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Colombia +/- 0 hours

About Ding

Learn more about Ding and their company culture.

View company profile

We are Ding, and we're on a mission to change billions of lives by accelerating mobile access. Founded in 2006 and headquartered in Dublin, Ireland, we have grown to become the world's leading international mobile top-up platform. We believe that staying connected with loved ones should be simple, safe, and instant, no matter where you are in the world. That's why we've built a platform that allows people to send mobile top-ups to friends and family in over 150 countries, connecting them through more than 600 mobile operators.

Our journey began with a simple idea: to help those with less gain access to more. Today, we are proud to say that our users have successfully sent over 500 million top-ups globally. We are a team of thinkers, builders, and doers who are passionate about making a real difference. We operate with a hybrid model that blends the collaboration of office life with the flexibility of remote work, ensuring our team can perform at their best while maintaining a healthy work-life balance. We are driven by our values of impact, customer focus, and diversity, and we are constantly innovating to provide the best possible experience for our users.

Employee benefits

Learn about the employee benefits and perks provided at Ding.

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Health Benefits

Comprehensive health benefits to support your well-being.

Performance Bonus

We offer performance bonuses to reward your hard work and contribution to our success.

Hybrid Work Model

Our hybrid model blends office and remote working, giving you the flexibility to balance life outside of work.

Learning and Development

We are committed to continuous development and career growth through mentorship programs and skill-building initiatives.

View Ding's employee benefits
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Ding

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