Sri Lanka onlyWe are seeking a motivated and detail-oriented Level 1 Support Engineer to provide frontline support for our Dynamics 365 Sales, Marketing, Power Pages, and Power Platform clients.
This role is ideal for someone with foundational experience in Dynamics 365 Sales (CRM) and Power Platform who enjoys solving problems, supporting users, and learning in a collaborative environment
Responsibilities
- Provide first-level technical support for Dynamics 365 Sales (CRM) applications, including Sales, Marketing, Portal, and Power Automate modules
- Act as the voice and face of Centauri when interacting with support clients, demonstrating excellent alignment to Centauri values (Commit and Deliver, Customer Focus, Constantly Evolving, Better Together)
- Respond to and resolve user issues related to CRM functionality, data entry, workflows, and integrations
- Log, manage, and update support tickets using a ticketing system, ensuring timely and accurate entries (critical due to billable hours to end customers)
- Escalate complex issues to Level 2/3 support or consulting teams
- Assist with user onboarding, access provisioning, and basic configuration tasks
- Document solutions, troubleshooting steps, and FAQs in a knowledge base
- Collaborate with internal teams to identify recurring issues and suggest improvements
To be successful in this role, you will have:
- Experience/Role Requirements
- 3+ years of experience in IT support or helpdesk roles, supporting Dynamics 365 and/or Power Platform
- Good understanding of Dynamics 365 Sales modules and Power Platform (Power Apps, Power Automate)
- Excellent verbal and written communication skills demonstrated in a helpdesk environment
- Ability to proactively troubleshoot and resolve customer issues with clear communication back to the customer
- Familiarity with Microsoft 365 tools (Outlook, Teams, SharePoint)
- Experience with ticketing systems and remote support tools
- Experience in other Microsoft Business Applications products such as Power BI / Fabric will be viewed very favourably
- Tools/Systems – Essential
- Dynamics 365 Sales
- Power Platform
- Microsoft 365 Suite
- Tools/Systems – Preferred / Nice to Have
- Power BI
- Soft Skills
- Strong communication and customer service skills
- Excellent attention to detail
- User-focused approach with excellent customer service delivery
- Ability to multitask and manage time effectively in a fast-paced environment
- Strong problem-solving and troubleshooting abilities
- Ability to work collaboratively with resolver teams and escalate issues appropriately
- Eagerness to learn and grow in a technical support environment
By applying for this role, your contact details will be securely stored in our candidate database. If you're not selected for this role, our Talent Acquisition Team may contact you regarding future opportunities that match your profile.Additionally, your email address will be automatically subscribed to our monthly newsletter, as well as special announcements such as upcoming webinars and events that we host. You may unsubscribe from these communications at any time by clicking the Unsubscribe link at the bottom of any of our emails.
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