Application Support Engineer

Job Responsibilities

• Deliver technical troubleshooting and resolution of application issues in line with Client, and in partnership with Application Vendors.
• Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLAs.
• Investigate and manage to resolution Incidents affecting Functionality, Availability, and Performance.
• Undertake tuning and scaling of systems for both performance and security.
• Manage security profiles across applications in line with IT security principles.
• Systems include:
Custom Power Apps.
Custom .Net IIS SQL applications with multiple integrations.
Dynamics 365 Finance and Operations, including Precision Forms.
Dynamics 365 Sales, and HubSpot and Resco.
Prophix (Financial Reporting).
• Provide 2nd Level technical and functional support for all ERP and CRM system users.
• Deliver client onboarding activities, maintain system training documentation, and provide training to end users.
• Evaluate inefficiencies in system functions and recommend optimal business practices.
• Document all aspects of systems to ensure knowledge is shared across the wider IT Team.
• Comply with client’s quality, environmental and health and safety procedures to proactively develop a culture of, continuous quality improvement and the provision of a healthy and safe workplace, ensuring that all practical steps are taken to meet current OHS requirements.
• You are required to familiarise yourself with and comply with all organisation policies and procedures.
• And any other reasonable requests from your manager that align with the role and your skill set.

Required Skills

• 3-5 years working in a similar role
• ERP support experience
• Excellent troubleshooting skills
• IT Systems, Infrastructure and Application Support knowledge
• FinOps support
• Automated Form Management
• Power Automate knowledge
• API configuration and management

Desirable

• SQL knowledge
• Scripting in various languages
• Dynamics CRM (D365) administration and support experience
• Power BI knowledge

Qualifications required

• ITIL Foundation
• Dynamics 365 qualified
• Information Systems degree