Solutions Engineer

DigitalGenius is an AI platform that automates customer support processes for e-commerce and retail businesses, using deep learning to understand conversations, automate repetitive tasks, and enhance customer interactions.

DigitalGenius

Employee count: 51-200

Poland only

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We are a committed team of like-minded people who believe in the product we are building and the vision behind it. DigitalGenius is looking for a Solutions Engineer to work in post-sales, partnering closely with Product and Customer Success Managers to design, implement, and optimize AI-driven customer service solutions for our clients.

Requirements

Translate business requirements into scalable technical solutions on the DigitalGenius platform
Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases
Design and implement APIs and third-party integrations (OMS, carriers, Helpdesk, etc.)
Prompt, tune, and evaluate LLM-powered components — classifications, extractions, guardrails, and generative replies
Lead new use case implementation projects
Ensure timely, high-quality launches with measurable automation impact
Troubleshoot complex technical challenges across systems, data, and AI behavior
Partner with CSMs to align technical delivery with customer outcomes and ROI
Advise customers on best practices, scalability, AI strategy, and optimization
Support strategic expansions, new channels, and advanced use cases
Provide structured feedback to Product based on what you see in real implementations
Identify feature and AI capability gaps and contribute to roadmap discussions
Participate in beta testing, model evaluations, and product validation initiatives
Continuously improve automation performance, resolution rates, and AI accuracy
Proactively identify opportunities for process improvements — both for customers and internally
Contribute reusable assets, documentation, prompts, evaluation sets, and internal best practices
Use AI to automate your own work: build internal tools, scripts, and agents that make the SE team faster and better

Benefits

Competitive Salary
Generous vacation time (25 days)
Environment to develop your skills without bureaucracy or red tape
Monthly fitness stipend of $210 (Lifestyle wallet) from day 1
Ongoing subscription to Mental Health Support Platform
Paid Claude subscription — because we want you using the best AI tools every day
Learning budget to invest in courses, books, conferences, and certifications

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About the job

Apply before

Jul 09, 2026

Posted on

May 10, 2026

Hiring timezones

Poland +/- 0 hours

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About DigitalGenius

Learn more about DigitalGenius and their company culture.

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At DigitalGenius, we are at the forefront of revolutionizing customer service through groundbreaking artificial intelligence and deep learning technologies. Our platform is engineered to seamlessly integrate with existing customer service operations, empowering businesses to automate and significantly accelerate case resolution. Through the sophisticated application of AI, we transform how contact centers operate, enhancing both the efficiency and quality of customer interactions across a multitude of text-based communication channels including email, chat, social media, and mobile messaging. Our innovative Human+AI™ Customer Service Platform intelligently combines the strengths of human agents with machine intelligence, enabling companies to not only meet but exceed the ever-increasing expectations of today's digitally savvy customers.

DigitalGenius leverages proprietary AI, cognitive computing, and Natural Language Processing (NLP) to automate human-like interactions, providing a significant leap in how businesses engage with their clientele. Our system is designed for continuous learning; it analyzes incoming messages, predicts metadata, intelligently routes cases, provides agents with real-time suggestions, and automates responses. This comprehensive approach ensures that customer support is not just faster, but also more accurate and personalized. We are committed to pushing the boundaries of AI in customer service, offering a unified platform that features conversational and visual AI for superior comprehension, deep integrations for effective resolution, and generative AI for unparalleled personalization and empathy. This focus on innovation allows us to help e-commerce and retail businesses around the world to deliver exceptional customer experiences, manage seasonal and unpredictable spikes in demand with over 50 pre-built e-commerce use cases, and proactively interact with customers regarding deliveries and returns.

Tech stack

Learn about the tools and technologies that DigitalGenius uses to build, market, and sell its products.

View tech stack

Node.js

Python

PHP

MySQL

Vue.js

WordPress

DigitalGenius employees can create an account to update this tech stack.

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Please let DigitalGenius know you found this job on Himalayas. This helps us grow!

Apply now