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We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
Your new role Digital Science supports millions of users across research, academia, government, enterprise, and the broader B2C community. ReadCube and Overleaf are at the heart of this mission, empowering researchers, students, and professionals to collaborate, manage, and publish their work more effectively.
Our Customer Success team plays a critical role in ensuring customers adopt these solutions successfully and realize their long-term value. As a Solution Enablement Specialist focused on ReadCube and Overleaf, you will design and deliver impactful training experiences that address the needs of both individual users (B2C) and institutional/enterprise customers (corporate, academic, and government). You’ll collaborate with Customer Engagement, Support, Product, and Solutions teams to identify learning needs, build scalable resources, and deliver live or asynchronous training that accelerates onboarding, deepens product usage, and improves retention.
This is a hands-on role where your ability to translate technical features into real-world, value-driven use cases for diverse audiences will have a measurable impact on adoption and customer satisfaction.
Our Customer Success team plays a critical role in ensuring customers adopt these solutions successfully and realize their long-term value. As a Solution Enablement Specialist focused on ReadCube and Overleaf, you will design and deliver impactful training experiences that address the needs of both individual users (B2C) and institutional/enterprise customers (corporate, academic, and government). You’ll collaborate with Customer Engagement, Support, Product, and Solutions teams to identify learning needs, build scalable resources, and deliver live or asynchronous training that accelerates onboarding, deepens product usage, and improves retention.
This is a hands-on role where your ability to translate technical features into real-world, value-driven use cases for diverse audiences will have a measurable impact on adoption and customer satisfaction.
What you’ll be doing
- Design and deliver engaging training experiences (live virtual sessions, in-person workshops, recorded modules) tailored to both B2C and Enterprise customer workflows.
- Personally deliver training sessions for customers when needed, ensuring a high-quality and engaging learning experience.
- Develop content such as slide decks, job aids, guided walkthroughs, and checklists—incorporating product-specific examples relevant to researchers, institutions, and enterprises.
- Partner with Engagement and Delivery leads to understand onboarding challenges, adoption gaps, and underused product features across markets.
- Stay current on ReadCube and Overleaf product enhancements, maintaining solution expertise and contributing to timely learning updates.
- Contribute to a central learning library (Skilljar and other platforms), ensuring resources are version-controlled, measurable, and reusable globally.
- Collaborate with internal SMEs (Product, Support, Marketing, and Sales Enablement) to ensure consistency and accuracy in training content.
- Leverage feedback, support insights, and usage data to refine training content and delivery cadence for maximum impact.
- Support customer events, webinars, and advocacy/community initiatives, representing ReadCube and Overleaf learning best practices.
What you’ll bring to the role
- 3+ years’ experience in customer education, customer success, learning & development, or product training—preferably in a SaaS, research, or publishing environment.
- Strong presentation and facilitation skills, with proven ability to engage audiences ranging from individual users to enterprise clients.
- Demonstrated ability to translate technical product features into clear, value-focused learning for both technical and non-technical users.
- Excellent collaboration and project management skills across distributed, cross-functional teams.
- Proficiency with training and content creation tools (e.g., Google Slides, Loom, Articulate, Camtasia, or equivalent).
- Experience using a Learning Management System (LMS) or digital learning delivery platforms.
- Understanding of learning metrics and how to evaluate training effectiveness.
This Role is Ideal For Someone who thrives at the intersection of customer success, product expertise, and teaching. If you are passionate about empowering researchers, students, and professionals to succeed with ReadCube and Overleaf—and want to play a critical role in driving adoption across both B2C and Enterprise markets—we’d love to hear from you.
Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.
Living our Values
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:
We are brave in the pursuit of better
We are collaborative and inclusive
We are always open-minded
We are from and for the community
At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.
At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.
We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.
As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.
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