Sr. Community Manager

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

We are currently only hiring in specific location in the United States. Locations, office requirements, and salary bands are outlined below. Please note that we do not offer relocation at this time.

JOB PURPOSE

Today’s brands are built on social. It’s where consumers make their decisions, and where business impact is made.

Senior Community Managers are brains behind the scenes of the brand. They are the strategic stewards of a brand’s social presence, working hard to drive business results through cultural relevance. They guide how the brand shows up, connects with the community, and grows its footprint across all platforms.

Strong Senior Community Managers guide internal and external teams through the ever-evolving landscape of social. They advise clients on when their brand should react and when it should sit back, they help internal teams speak the language of the community without being cringe, and they keep everyone ahead of the trends. The work in service of their communities, but they maintain a responsibility to the business performance of their brands.

KEY RESPONSIBILITIES

As a Senior Community Manager, your role is equal parts strategist, creative partner, and performance analyst. You'll be expected to:

• Lead and oversee content calendar development, ensuring alignment with audience behavior, cultural moments, and brand strategy.
• Manage publishing and posting schedules across multiple channels, always optimizing and advising on timing and cadence
• Craft engaging, on-tone copy that builds the brand world
• Deliver regular trend reports that inform reactive and proactive creative decisions
• Identify and quickly activate against cultural trends and competitor activities
• Own all aspects of community engagement, including real-time moderation, proactive audience building, and escalation of potential issues
• Act as a social platform expert, advising clients and internal teams on best practices, algorithm updates, and content formats
• Analyze performance data (weekly, monthly) to extract insights and optimize strategies
• Serve as a go-to contact for clients, helping to bridge strategy with day-to-day execution

SKILLS AND PREVIOUS EXPERIENCE REQUIRED

Our offering is advanced for the industry, and we rely on great people. To be considered for this role, you will need the skills or experience outlined below.

• Essential:
  • 4+ years relevant experience within a community/social media management role
  • Familiarity with Airtable, Sprout, and native publishing platforms
  • Proven experience growing and engaging audiences on social
  • Standout writing skills and the ability to adapt tone of voice across diverse audiences
  • Fluency across Instagram, TikTok, X, and YouTube, with an eye for emerging platforms
  • Excellent client communication skills
  • Comfort leading meetings and managing multiple stakeholders
  • Exceptional organizational and time-management skills
  • Experience in moderating and managing sensitive or crisis conversations online
• Nice to have:
  • Experience with emerging technologies
  • Experience working with tech brands

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary ranges for this position and subsequent locations are listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible.

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

This is remote role, however you must be located within 50 miles of Salt Lake City, UT to be considered.

This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Denver, CO office located at: 3320 Walnut St, Denver, CO 80205

This is remote role, however you must be located within 50 miles of Atlanta, GA to be considered.

This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Chicago, IL office located at: One South Wacker, 1 S Wacker Dr #2250, Chicago, IL 60606.

This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Boston, MA or Newburyport, MA offices located at: 35 India St, Boston, MA 02110; 20 Inn St, Newburyport, MA 01950

This is remote role, however you must be located within 50 miles of New York, NY (tri-state area is ok) to be considered.

This is remote role, however you must be located within 50 miles of San Diego, CA or Los Angeles, CA to be considered.