Canada onlyJob Description:
ICUC is a team of creatives, strategists, content creators and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life. You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but first and foremost to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team. Want to join the team? We are looking for multilingual Social Media Content Specialists that are available to work acombination of shifts, includingdays - 8AM to 4PM North American Central Standard Time, evenings - 4PM to 12AM North American Central Standard Time, and overnight shifts - 12AM to 8AM North American Central Standard Time throughout the week AND on weekends, to join our growing team. What awaits you?- Review, monitor, moderate, and respond to comments posted to our clients’ social channels (Facebook, Instagram, etc.) on behalf of our clients using their unique brand voice.
- Craft creative written content to encourage participation and increase engagement across our clients’ social channels.
- Provide our clients’ audience with an excellent experience through the clients’ social channels.
- Escalate issues, observations, opportunities, and insights through the relevant channels.
- Understand our clients’ social media strategy, tone-of-voice, and brand guidelines, to communicate with their audience efficiently.
- Ensure the online community's safety policies and brand guidelines are being followed by all members.
- Exceptional written communication (spelling, grammar, syntax, etc.) inEnglish - Native fluency is required. Plus C2 proficiency level in one of the following languages: Thai, Finnish, Mandarin, Cantonese, Dutch, Norwegian, Flemish, or German.
- Residency in Canada.
- Open and flexible availability, withNO limitations, to work a combination of the eight-hour shifts throughout the weekAND weekends.
- Professional experience moderating and engaging across all social media platforms.
- Experience writing, editing, and creating engaging content in the social media space using brand voice while following established guidelines.
- The ability to tailor your written tone and voice to match each customer.
- Exceptional customer service skills.
- Knowledge of, experience with, and a genuine interest in content being moderated in multiple industries.
- Reliable high-speed internet with no data restrictions.
- An active Facebook account.
Location:
Ontario – RemoteBrand:
IcucTime Type:
Full timeContract Type:
Permanent
United States only
India only
AI, AG + 55 more
