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ServiceNow Product Operations Manager - Business Enablement and Communications,

Deloitte US is a professional services firm providing audit, consulting, tax, and advisory services to a majority of Fortune 500 companies and thousands of private companies. It is part of the global Deloitte Touche Tohmatsu Limited network.

Deloitte

Employee count: 5000+

Salary: 85k-156k USD

Canada only

Deloitte Global is seeking an experienced ServiceNow Product Operations Manager to lead the Business Enablement & Communications function within Operations for the Global ServiceNow Center of Excellence. The role will develop and implement strategies to maximize the adoption and successful utilization of the ServiceNow enterprise platform across the global organization.

Requirements

  • Bachelor's Degree
  • Minimum 5+ years of proven experience in a similar role, leading organizational enablement and training initiatives, ideally within a global technology environment
  • Solid experience working with the ServiceNow platform, preferably in a large-scale enterprise setting with globally distributed delivery teams
  • Demonstrated success in designing, developing, and delivering impactful training programs backed with knowledge management
  • Excellent communication (written and verbal), presentation, and stakeholder management skills
  • ServiceNow certifications are highly desirable
  • Experience working with technology learning principles and methodologies
  • Robust analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to manage multiple projects simultaneously and prioritize effectively
  • Passion for technology and driving user adoption

Benefits

  • Competitive base salary
  • Variable pay opportunities
  • Mental health support benefits ($4,000 per year)
  • Flexible benefit spending account ($1,300 per year)
  • Firm-wide closures (Deloitte Days)
  • Dedicated days for learning (Development and Innovation Days)
  • Flexible work arrangements
  • Hybrid work structure

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 85k-156k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Deloitte

Learn more about Deloitte and their company culture.

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At Deloitte, our culture is rooted in a commitment to making an impact that matters. This principle guides our actions and decisions, shaping how we serve our clients, develop our people, and contribute to society. We strive to be an organization where our people can thrive, fostering an environment of inclusion, collaboration, high performance, and opportunity. Our shared values—leading the way, serving with integrity, taking care of each other, fostering inclusion, and collaborating for measurable impact—are at the core of every decision we make and how we interact with those we serve. We believe that by acting ethically and with integrity, we earn and maintain the trust of our clients, regulators, and the public, which we consider our single most important responsibility.

Our purpose extends beyond our client work; it's about creating trust and confidence in a more equitable society. We are dedicated to helping our clients and our people excel. This means delivering measurable value through a global network of diverse professionals who bring world-class expertise. We recognize that our strength comes from cultural diversity and that working with people from different backgrounds and thinking styles helps our professionals grow. Our collaborative, people-focused culture encourages mutual respect, open communication, and continuous learning. We are committed to empowering our people's pursuit of success with a wide range of career development resources, designed to help them invest in their greatest asset: themselves. Taking care of our people is a mission, ensuring that working for Deloitte works for them by empowering them to thrive mentally, physically, and financially. Our vision is to be the Standard of Excellence, the first choice for the most sought-after clients and talent, driven by our eminence, culture, and diversity.

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Deloitte

Company size

5000+ employees

Founded in

1845

Chief executive officer

Jason Girzadas

Employees live in

View company profile

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Deloitte hiring ServiceNow Product Operations Manager - Business Enablement and Communications, • Remote (Work from Home) | Himalayas