IT Support Specialist

About Delinea:
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Position Summary:

Our growing technology company seeks an experienced IT professional to join our elite team. We are looking for a self-motivated, customer service-oriented IT Support Specialist to provide internal technical support in an efficient and accurate manner, advise and assist project teams with technology needs, and assist with the maintenance and growth of our IT systems. You will be the company's front line for solving IT-related problems.

This position will be hybrid in our Mexico City office (which is soon to open).

What You'll Do:

• Perform daily system monitoring of the nearby office to ensure operations run smoothly

• Provide OS, application, hardware, and VoIP support for on-site and remote access users

• Perform desktop/laptop hardware upgrades

• Manage hardware and software inventory

• Purchase and Expense end-user issued equipment, as needed.

• Ensure seamless employee on-boarding and off-boarding, including account setup, basic training, and directory maintenance

• Create and maintain organized system documentation and improve IT-related processes

• Partake in project planning, deploying, maintaining, and decommissioning IT software systems

• Network Administration for local office, including purchasing, mounting and update equipment.

What You'll Need:

• 3+ years of applicable experience in a support desk or systems administration role

• Hands-on endpoint deployment experience (Windows and macOS required)

• Microsoft 365 Experience (Intune, Exchange Online, SharePoint, Entra/AAD) Required

• Familiarity with VMware Workstation or Hyper-V a plus

• Familiarity with PowerShell scripting, scheduling of Windows tasks, and backup methodologies.

• Familiarity with VoIP, VDI (Windows 365), Dell, Lenovo and Surface workstations

• Familiarity with SDN style networking like Ubiquiti, Meraki, etc.

• Experience with Help Desk Service Request systems such as Zendesk

• Familiarity with remote access and meeting software, specifically Zoom and Teams, including webinar subcomponents. Teams Rooms a plus.

• Familiarity with macOS and related devices

• Familiarity with corporate communication systems such as Teams, Slack, etc.

• Fluent written and verbal communication skills in both English and Spanish

• Willing to respond to emergency events during non-business hours

• Desired certifications: MCP, A+, Network+, Server+, or similar

• Highly self-motivated and always willing to go the extra mile

• Excellent technical and strong quantitative, analytical, and conceptual thinking skills

• Excellent problem solver and creative thinker

• Keen attention to detail

Delinea Culture & Benefits:

Why work at Delinea?

• We’re passionate problem-solvers doing our part to make the world a safer place.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.