Philippines onlyIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The DCX Client Services - Home Based Promotional Online Support Specialist that will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.
The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.
Ideal Candidates will be
Analytical thinking and pattern recognition skills.
Highly proficient communicator in both spoken and written English
Well organized, precise, conscientious and fast learner.
Curiosity and willingness to grow in an e-commerce business.
Ownership and sense of entrepreneurship.
Role Details
Industry: Promotions
Work Shift: 8:00 AM - 5:00 PM CST (USA)
Workdays: Monday through Friday (USA)
Written and spoken English skill: Very Proficient
Salary Range: 35,000 - 40,000
Job Responsibilities
Build complete stores on our platforms (Shopify)
Opening custom URLs if needed
Configuring stores to specific client use cases (free products, ordering one time, order approvals, etc.)
Setting payment methods
Setting up shipping options
Creating products and categories
Customizing the homepage, colors, and UI tweaks
Uploading customers (uploading customers if the store requires)
Adding gift cards (if the store requires)
Testing orders & inbox/Ship Station links
Manage opening shared inboxes
Run reports
Product updates
Website updates
Store build reporting to accounting Uploading
Uploading Customers
Communicate with Liftoff on store building problem solving
Connect stores to Ship Station
Track time spent on each store and tasks on the online store calendar to ensure pricing is correctly aligned.
Help to automate some steps to make the store more efficient for our ACPMs.
Updating online store Ops calendar with new stores and timeline
Ad hoc duties as assigned
Additional Job Requirements
Education: College degree in Marketing, Business Administration or any relevant field.
Experience: 1-3 years of experience in E-commerce Customer Support, or any related roles.
Knowledge of different CMS and CRM systems as well as the skill of fast learning.
Software that will be used
Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook)
Proficient with Google suite (Google sheets, Gmail etc.)
About DCX
DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
