PH and US onlyThe DCX Senior Manager of IT Service Management is responsible for overseeing and maturing IT service delivery across the organization, ensuring reliable, efficient, and business-aligned technology services.
Requirements
- Service Orientation: Demonstrates a passion for delivering high-quality IT services, fostering a culture of accountability, responsiveness, and continuous improvement across all service functions.
- Communication Skills: Excellent verbal and written communication skills to effectively align technical teams with business objectives and interact clearly with stakeholders at all levels.
- Analytical Thinking: Ability to translate ITSM metrics and performance data into actionable insights that drive service improvements and informed decision-making.
- Cross-Functional Collaboration: Ability to work effectively across multiple departments and stakeholder groups, building cooperative relationships that support shared IT and business goals.
- ITSM Technical Proficiency: Ability to independently navigate ITSM platforms and tools, champion ITIL process adherence, and ensure data integrity and governance across all service management functions.
Benefits
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
United States