Service Delivery Manager

The Service Delivery Manager is an individual contributor responsible for managing and delivering subscription-based professional services across HealthEdge’s product portfolio. The role builds and maintains strong customer relationships, develops a solid understanding of product utilization and business objectives, and recommends professional services solutions that drive positive customer outcomes.

Requirements

• Healthcare software industry experience is required
• Bachelor’s degree in Computer Science, Information Systems, or a closely related field
• Minimum 5+ years of progressive experience managing end-to-end delivery of professional services and customer solutions
• At least 4 years of experience in Maintenance and/or Managed Services, Customer relationship management, IT or software project management, and Customer-facing engagement with senior manager or director-level stakeholders

Benefits

• HealthEdge commits to building an environment and culture that supports the diverse representation of our teams
• We aspire to have an inclusive workplace
• We aspire to be a place where all employees have the opportunity to belong, make an impact, and deliver excellent software and services to our customers