Philippines onlyIt's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The DCX Client Services - Home-Based Customer SupportSpecialist will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client.
The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include having a strong attention to detail, ability to work well with co-workers, and a desire to learn new work skills.
Ideal Candidates will be
- Highly proficient communicator in both spoken and written English
- Have a love for administrative support
- A strong multitasker
- Direct experience in a customer service role
- Highly organized
- Have a proven history of filling roles on a strict deadline
- Be willing to ask when guidance is needed
- Is a team player above all
- Highly flexible within job duties
- Embraces the nature of a start up company
Role Details
Industry: Promotions
Work Shift: 8:00 AM - 5:00 PM AEDT
Workdays: Monday through Friday (USA)
Written and spoken English skill: Very Proficient
Salary Range: 37,500
Job Responsibilities
Run daily report of open orders and complete follow up for reason(s) listed on the report
Periodically check for new orders throughout the day to set follow up dates & reasons
Review orders to ensure ship date and method will result in timely arrival
Track shipments on various shippers’ websites
Communicate with manufacturers and AEs via phone, email.
Answer questions from Billing, Collections and other internal employees regarding assigned AEs' orders
Retain and appropriately apply knowledge of multiple vendors & products
Document all order-related activities in various systems
Negotiate with manufacturers when necessary
Relay compassion, desire to help and service oriented attitude; appropriately balancing empathy and firmness
Report to work timely and consistently with minimal unplanned absences
Provide backup to other customer service representatives
Other duties as assigned
Additional Job Requirements
Education: College degree in Communications or Marketing or any related field.
Experience: 1-3 years of Customer Service Experience, Client Service Representative, or any related roles.
Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook.
Customer orientation and ability to adapt/respond to diverse types of characters
Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
Familiar with CRM systems and practices.
About DCX
DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!
To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.
To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.
We look forward to receiving your application and getting to know you better!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
