United Kingdom onlyNew Opportunity to join a busy expanding team
To provide professional subsidence service in connection with domestic and commercial buildings insurance claims. To proactively manage own work efficiently and effectively to achieve business objectives and meet defined service level agreements (SLAs).➢ To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.➢ To liaise with clients, policyholders, local authorities, third parties, claims handlers and otherwork colleagues as required.➢ To maintain and update accurate records on the company claims management IT system.➢ Manage own portfolio of domestic and commercial subsidence claims ensuring service levels are me
To provide professional subsidence service in connection with domestic and commercial buildings insurance claims. To proactively manage own work efficiently and effectively to achieve business objectives and meet defined service level agreements (SLAs).➢ To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.➢ To liaise with clients, policyholders, local authorities, third parties, claims handlers and otherwork colleagues as required.➢ To maintain and update accurate records on the company claims management IT system.➢ Manage own portfolio of domestic and commercial subsidence claims ensuring service levels are me
Key Responsibilities
Settling / declining claims within our delegated authority limit
Deal with the appointment and management of third party suppliers, such as Arboricultural consultants, site investigation suppliers, drainage repair companies etc, driving claims to settlement
Deal with surveyors and audit surveyor reports
Adhering to customer quality standards and service level agreements
Updating and creating building repair schedules using our in-house schedule of rates
#INDUKI
Deal with the appointment and management of third party suppliers, such as Arboricultural consultants, site investigation suppliers, drainage repair companies etc, driving claims to settlement
Deal with surveyors and audit surveyor reports
Adhering to customer quality standards and service level agreements
Updating and creating building repair schedules using our in-house schedule of rates
#INDUKI
Skills, Knowledge & Expertise
Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB,MIStrucE, MCABE or progressing towards this
Experience is considered
Detailed knowledge of structural defects affecting buildings
Ability to diagnose the cause of damage without visiting, based on information collected by others Detailed knowledge of subsidence engineering / surveying✓ Experience of the insurance industry and understanding of insurance liability✓ Ability to influence, negotiate and obtain agreement where required✓ Ability to assess and resolve problems and find solutions✓ Excellent interpersonal skills✓ Good time management skills and ability to prioritise in order to meet deadlines✓ Flexible and self-motivated✓ Ability to evaluate facts and recommend decisions✓ Attention to detail
Experience is considered
Detailed knowledge of structural defects affecting buildings
Ability to diagnose the cause of damage without visiting, based on information collected by others Detailed knowledge of subsidence engineering / surveying✓ Experience of the insurance industry and understanding of insurance liability✓ Ability to influence, negotiate and obtain agreement where required✓ Ability to assess and resolve problems and find solutions✓ Excellent interpersonal skills✓ Good time management skills and ability to prioritise in order to meet deadlines✓ Flexible and self-motivated✓ Ability to evaluate facts and recommend decisions✓ Attention to detail
United States only
