IT Support Specialist (UK)

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

As a junior IT Support Specialist you will partner with and learn from a strong and talented team to gain a diverse knowledge of IT systems. You are a curious learner who enjoys owning projects and making decisions. You are a smart, nice person who will support teams across Compliance, the IT Enterprise and Security pod, Product Security, Security Assurance, and Security Operations.

As part of the IT End User Support pod, you will be focusing on responding to user requests, assisting with onboarding, as well as hardware deployment and retrieval as well as security of our environment.

This is a hands-on role suitable for someone with a learning mindset. Although experience is a plus, we’re happy to support growth for folks with good grounding and a can-do attitude.

You Will:

• Utilize our IT ticketing support systems while providing support by responding to user queries and helping with requests via ticketing system, Slack or Teams, virtual meetings, email, and phone or triaging where required to other team members. Support may be for computers, virtual devices, peripherals or cloud programs.
• Administer and work within our environment while supporting our team, ideally with some experience of operating systems (Mac/Windows) and platforms (Google and/or M365)
• Have strong communication skills in order to gather information related to issues, determine the root cause of problems, develop methods and solutions to resolve user issues, conduct IT onboarding training sessions for new employees, and balance the flow of incoming support requests
• Where needed help create and maintain appropriate training/user guides in company support documentation for users to help build follow processes for an internal knowledge base for future reference, as well as internal IT procedures
• Granting license requests and access changes
• Weekly reports (NPS)
• Additional duties as assigned

What You Will Bring to the Table:

• Willingness to learn our technical environment and pursue a career in IT
• Good analytical and problem-solving skills
• Ability to work as part of team or alone as needed
• Ability to take independent initiative when needed
• Great communication and prioritization skills
• The ability to advocate for a position while maintaining a collaborative and open-minded approach
• Willingness to work on-call in the event of rare urgent requests
• Passion about building a big business that transforms the healthcare industry

Bonus points if:

• Support knowledge across OS (Mac and/or Windows) would be an advantage
• Ability to adapt your communication style in order to service requests from a diverse user base which includes both technical and non-technical users.
• An eye for changing processes to suggest improvements would be great for some tasks like onboarding!
• Any additional technical knowledge, including but not limited to PC building, programming, building out automation, experience with compliance frameworks, etc.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is £30,000- £40,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will beanonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.