Site Reliability Engineer (SRE)

Company Description

• Location: Home Based
• Contract Type: Permanent, Full Time
• Working Style: Remote

As a Cloud Engineer – SRE Specialist, you will be working directly with customers using the SRE discipline to provide operational support for their infrastructure, platforms and workloads. This is a fantastic opportunity for an individual to make the role their own, feeding in their own experience, expertise and best practice but also bringing other Engineer’s on this journey with them.

Job Description

What does a day look like for you here?

• Use the key practices of SRE to provide operational support to customers.
• Work with the customer to establish the SLO/I/A and appropriate monitoring process to support these service levels.
• Manage the release of new features/components against the pre-agreed error budget.
• Work with the customer to establish an effectiveness process for Pre-Production Reviews
• Spend approximately 50% of time Developing tools and automation to streamline deployment, monitoring, and maintenance processes.
• Support the engineering team in developing automated operational tests to demonstrate a reliability baseline.
• Interface directly with the Change Squad to address poorly performing services.
• Collaborate with cross-functional teams to identify and address performance bottlenecks and reliability issues.
• Conduct regular performance analysis and capacity planning to ensure optimal system performance and resource utilisation.
• Implement and maintain monitoring, alerting, and logging solutions to proactively identify and address issues.
• Serve as a technical point of contact for clients, providing guidance on their infrastructure, technology selection, and best practices.
• Participate in client meetings and project discussions to understand business objectives and requirements and aligning technical solutions accordingly.
• Provide ongoing support and troubleshooting assistance to address clients' technical issues and concerns (including out-of-hours support where required)

Qualifications

So, what are we looking for?

• Proven experience as a customer facing Site Reliability Engineer (SRE).
• Experience working with IaC tools such as Terraform, Git, and CI/CD.
• Working knowledge of a configuration manager such as Azure DevOps.
• Experience in implementing and managing monitoring and logging solutions.
• Experience in implementing and automating solutions on Public Cloud platforms (Azure, GCP, AWS).
• Exposure to containerisation technologies such as Docker and container orchestration platforms like Kubernetes.
• Understanding of security, networking, cloud computing, and distributed systems concepts.

Additional Information

Who are we?

We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.

We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.

Did we mention the perks?

Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform, discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team, extensive discounts system and enhanced family friendly policies.

We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us!

Your benefits will include:

• Hybrid Working: Work should work for you, so you’ll have the opportunity to work on a hybrid basis which includes a combination of hybrid and office-based working.
• Annual Leave :Kick off your Daisy journey with a generous annual leave allowance starting at 25 days. You’ll watch it increase 1 day per year up to 30 days, as a thank-you for dedication to us.
• Birthdays & Weddings: Celebrate in style! You’ll receive one free day of annual leave for your birthday and wedding so you can really enjoy these special moments.
• Learning & Development: Want to go further? So do we, that’s why “Develop Our People” is one of our company values. You should have every opportunity to develop your skills and reach your goals. From day way, you will have access to our internal Daisy Grow learning platform and Apprenticeships to customise your development journey and achieve your career aspirations.
• Health & Wellbeing: We know that good health and wellbeing contributes to an overall better quality of life. That’s why we are giving you instant access to discounted health plans, virtual GP services, eye care scheme, employee assistance programme and an internal Well Being Team.
• Discount Platform: Who doesn’t love a good deal? You’ll be provided immediate access to our internal discount platform, The Exchange. The Exchange will be your new home for discounts with over 1,200 retailers, benefits and ongoing recognition.

Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.