Daikin Applied hiring Technical Support Analyst III • Remote (Work from Home) | Himalayas
Daikin AppliedDA

Technical Support Analyst III

Daikin Applied Americas designs and manufactures advanced commercial and industrial HVAC systems, playing a vital role in creating comfortable, efficient, and sustainable spaces. As a subsidiary of Daikin Industries, the world's largest air conditioning company, they offer a wide range of products and services sold through a global network.

Daikin Applied

Employee count: 1001-5000

Salary: 80k-133k USD

United States only

Make your mark at the world’s largest HVAC company

Daikin Applied is seeking a Technical Support Analyst III who will provide prompt, accurate, expert technical advice to sales representatives, customers, and service groups regarding the application, operation, and maintenance of HVAC equipment. Promotes the collection, fabrication, and retention of technical resources for HVAC product support. Contributes to exceptional product quality. When employee is field based, they will work with minimal supervision. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: East Cost Remote US, Eastern Time Zone

What you will do:

  • Provide expert level HVAC technical support to sales representatives, customers and service groups
  • Deliver priority support to Data Center customers and work closely with other individuals within the organization who share this focus.
  • Maintains communication records, necessary details within Salesforce
  • Manages large amounts of incoming calls and emails
  • Promptly and accurately enters all incoming requests within Salesforce CRM
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Identify and assess customers’ needs to achieve satisfaction and take the extra mile to engage customers
  • Consults with development engineering regarding product performance and issues
  • Writes Service Bulletins and Procedures
  • Through specialized and advanced technical knowledge of the Daikin Applied Product line, provide global support for any complex product or systems design issues involving these products
  • Serve as an ad hoc Daikin Applied Americas factory representative on trouble jobs. Review and diagnose the many unique and diverse systems designs to which these products may be applied
  • Clearly and effectively communicate findings of any potential design or systems issues to any combination of engineering, contractor, and service or owner audience.
  • Conduct on-the-job and individualized mentoring as the subject matter expert to service technicians and supervisors using adult learning and demonstration principles.
  • Train and onboard Technical Support Analysts
  • Assists training department with training on new product in a formal setting
  • Evaluates and provides resolution to field service quality issues
  • Becomes quickly informed of new products, their needs and applications
  • Handles special projects and brings them to resolution

What’s in it for you:

  • The ability to make an impact and shape your career with a company that is passionate about growth
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

  • 2 year Associates Degree or equivalent from 2 year college degree or technical school
  • 7 years of related experience and/or training
  • Work visa sponsorship is not available for this position

Preferred Qualifications:

  • Bachelor’s degree
  • 10+ years of related experience and/or experience

Benefits:

  • Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
  • Multiple medical insurance plan options + dental and vision insurance
  • 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
  • Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
  • Short term and long term disability
  • 3 weeks of paid time off for new employees + 11 company paid holidays
  • Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
  • Paid sick time in accordance of the federal, state and local law
  • Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $80,400- $132,800 in Staunton, VA. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 80k-133k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Daikin Applied

Learn more about Daikin Applied and their company culture.

View company profile

Daikin Applied Americas, a subsidiary of Daikin Industries, Ltd., designs, manufactures, and sells heating, ventilation, and air conditioning (HVAC) products, systems, parts, and services for commercial buildings. Formerly known as McQuay International, the company was acquired by Daikin in 2006 and has its world headquarters in Minneapolis, Minnesota. Daikin Industries, Ltd. is a global leader in the air conditioning sector, with 2024 revenues of nearly $30.8 billion and over 98,000 employees worldwide, making it the world's number one air conditioning company. Daikin Applied's technology and services are integral to creating comfortable, efficient, and sustainable environments for work and life, delivering quality air to various building occupants. The company's solutions are distributed through a worldwide network of dedicated sales, service, and parts offices.

Daikin Applied's history traces back to McQuay Radiator, incorporated in 1933 in Minneapolis. Early successes included the first classroom unit ventilator and the first hermetic compressor for air conditioning. Over the decades, McQuay expanded its product lines and international presence, becoming a multi-national corporation in the 1960s. The company has a long history of technological innovations, including the packaged terminal air conditioner (PTAC) in 1951, packaged R-12 positive pressure centrifugal compressor chiller in 1962, and the first commercial water source heat pump using R-410A in 2002. Daikin Applied is committed to sustainability and has formulated Environmental Vision 2050, aiming for net-zero greenhouse gas emissions by 2050. Their products are designed to save energy, reduce environmental impact, and help facilities achieve LEED® certification. The company's offerings include a wide range of HVAC equipment such as rooftop systems, air handlers, chillers, fan coils, and modular central plants. They also focus on providing solutions with advanced technology, IoT integration, and next-generation compressors.

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