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D-ployDP

Project Quality Manager (ITIL, ISO, ITSM, GxP)

D-ploy GmbH is a leading provider of IT Services and Engineering Solutions, focusing on infrastructure and management services to optimize business productivity.

D-ploy

Employee count: 501-1000

Czechia only

D-ploy, a leading IT and Engineering Solutions company with operations throughout the EMEA region and the USA, is seeking a Project Quality Management Expert to join their team. As a member of the D-ploy team, the Project Quality Management Expert will be responsible for ensuring that project deliverables meet the highest standards of quality and compliance. The successful candidate will work with cross-functional teams to identify project risks and implement strategies to mitigate those risks. They will also be responsible for developing and implementing project quality management plans to ensure compliance with industry standards and best practices.

We are looking for an experienced Project Quality Manager to lead quality assurance, process optimization, and training initiatives within IT service operations. This fully remote role requires a strong background in service desk management, IT support frameworks, and continuous improvement methodologies. You will play a key role in enhancing service efficiency, driving compliance with ITIL best practices, and fostering a culture of excellence across global teams.

Responsibilities

  • Quality Management & Compliance – Ensure IT service desk operations align with company standards, ITIL frameworks, and regulatory requirements.
  • Process Optimization – Identify inefficiencies, implement process improvements, and drive service excellence.
  • Documentation & Standardization – Develop and maintain SOPs, process documentation, and knowledge bases to enhance IT service operations.
  • Training & Development – Design and deliver training programs for IT teams to ensure best practices and continuous improvement.
  • Incident & Problem Management – Collaborate with service teams to analyze incidents, determine root causes, and implement long-term solutions.
  • Performance Monitoring & Reporting – Track key metrics, analyze trends, and provide insights to drive continuous service improvement.
  • Stakeholder Engagement – Work closely with IT managers, support teams, and business leaders to align quality initiatives with organizational goals.
  • Onsite Support Oversight – Provide best practices and strategic guidance for onsite IT support teams, ensuring seamless integration with remote operations.

Requirements

  • Proven experience in quality management, process improvement, and training within IT service operations.
  • Strong understanding of service desk environments, ITSM frameworks, and incident/problem management.
  • Hands-on experience with ITSM tools (e.g., ServiceNow, Jira, Remedy).
  • Expertise in process documentation, SOP creation, and knowledge management.
  • Experience designing and delivering training programs for IT teams.
  • Analytical and problem-solving mindset with a data-driven approach.
  • Ability to work independently in a fully remote environment while collaborating with global teams.
  • Relevant certifications (ITIL, Six Sigma, ISO 9001, ISO 27001).
  • Experience in onsite and remote IT support structures.
  • Prior experience in the pharmaceutical industry or highly regulated environments (preferred but not required).
  • Fluent in English; additional languages are a plus
  • Candidates must declare Criminal record extract not older than three months.

Benefits

  • Broad range of activities, tasks, and projects
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment

Is IT in your DNA?

About the job

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Posted on

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Czechia +/- 0 hours

About D-ploy

Learn more about D-ploy and their company culture.

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D-ploy GmbH, an IT Services and Engineering Solutions provider, was founded in January 2003 in Kaiseraugst, Switzerland. The company specializes in optimizing IT productivity for clients across various industries through comprehensive, tailored IT services and solutions. With a strong emphasis on partnerships and client collaboration, D-ploy focuses on meeting the strategic and operational needs of businesses around the globe. The company offers a wide range of services including Infrastructure Services, Application Management, Service Desk, IT as a Service, Network Services, Consulting, and many others.

Over the years, D-ploy has expanded its footprint to multiple European countries and the USA, maintaining a high standard of service backed by certifications like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001. By actively adapting to technological advancements and customer needs, D-ploy ensures its offerings align seamlessly with the evolving demands of the marketplace. With more than 550 employees, their mission is to become the highest quality IT service provider, characterized by flexibility, commitment, and a focus on quality and cost efficiency. D-ploy is not just about IT service delivery; it’s about making technology work for its clients, ensuring that IT becomes a true enabler for business success.

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D-ploy hiring Project Quality Manager (ITIL, ISO, ITSM, GxP) • Remote (Work from Home) | Himalayas