Philippines onlyCUBE is a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.
Requirements
- 3+ years in a leadership role in a technical support team in a SaaS environment, supporting international enterprise clients
- 6+ years of customer support experience, providing technical/functional application support to external customers
- Experience of working and managing 24-hour shift patterns to support 24/7 global operations
- A background supporting complex systems and applications, with a flair for breaking down technical details in a friendly, professional way
- Experience of coaching and mentoring all levels of Support Specialists on day-to-day work
- Strong sense of ownership, with drive and commitment to ensure team provides excellent customer service
- Expertise in handling customer escalations and resolving complex technical issues
- Exceptional communication and organisational skills
- A proactive mindset - you're not just reacting to issues; you're identifying patterns and helping us improve
- Experience in Agile environments and a strong grasp of incident, change, and release management workflows
- Comfortable working in a fast-paced, ever-evolving tech space
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
United Kingdom
United States only
IN and PH only
