CGBilingual Technical Customer Service Representative – Advanced Coffee Machines
CSC Generation acquires and revitalizes retail brands, focusing on digital transformation and consumer engagement.
Position Summary: Seattle Coffee Gear is seeking a motivated and knowledgeable Technical Customer Service Representative to join our dynamic team. In this role, you will provide expert support for customers using advanced coffee machines like Jura, Rocket, and other high-end espresso systems. As the first point of contact, you’ll troubleshoot technical issues, guide customers through solutions, and ensure a premium experience. If you are passionate about coffee, enjoy solving problems, and thrive in a fast-paced environment, we’d love to have you on board!
Key Responsibilities:•Respond to inbound customer inquiries via phone, email, or chat regarding technical issues with high-end coffee machines.•Troubleshoot common machine issues such as error codes, grinder malfunctions, water flow problems, and milk system failures.•Walk customers through diagnostic steps, maintenance procedures, setup, programming, calibration, and descaling.•Provide clear instructions to determine whether a machine needs repair or replacement and guide customers through warranty and repair processes.•Escalate complex technical cases to specialists or repair technicians as needed.•Maintain accurate records and case notes using CRM tools.•Stay up to date on the latest models, software updates, and technical documentation for advanced coffee machines.•Collaborate with internal teams to report recurring issues, defects, or feedback from customers.•Use web-based inventory and order systems to perform all job duties.•Research and respond to service-related inquiries regarding tracking, order status, and product information.•Assist customers in selecting the right espresso machine and associated products.•Create return authorizations and exchanges for customers in order and shipping systems.•Enter customer orders into the inventory system accurately.•Collaborate with the sales and service teams to achieve sales goals and meet service metrics.•Continuously learn and maintain up-to-date knowledge on current product offerings.•Follow all customer service and inside sales processes to ensure a seamless customer experience.•Work with the leadership team to refine and implement new processes as we grow.•Perform other duties as assigned.
Required Skills and Qualifications:•1-2 years of experience in customer service or technical support, preferably with high-end appliances or electronics.•Experience with order or inventory management software.•Strong troubleshooting skills with a comfort in working with mechanical systems and basic electronics.•Excellent verbal and written communication skills.•Ability to remain patient, empathetic, and professional with customers, especially in frustrating situations.•Familiarity with customer support software, CRM tools, and ticketing systems.•A genuine interest in coffee and espresso culture.
Preferred Qualifications:•Experience with machines from brands such as Jura, DeLonghi, Breville, Rocket, or similar.•Knowledge of espresso preparation and specialty coffee equipment.•Previous experience in retail coffee, barista, or repair technician roles, is a plus, but is not required.•Motivated self-starter with a desire to learn a complex product offering•Technical (device, machine) troubleshooting
Why Work with Us:•Competitive salary.•Law benefits since day one.•Home office.•Remote work support.•Full equipment provided.•100% paid training.•Schedule window (8 am - 8 pm).•10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).•1 hour Lunch - 2 breaks of 15 minutes each.•Two days off (Fri-Sat / Sat-Sun/ Sun-Mon).•Total Pass.•Above the law benefits after 90 days (Food vouchers, Minor and Major Medical Insurance, Telemedicine).•Only for CDMX and Edo. de Mex.
CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]
Apply now
Please let CSC Generation know you found this job on Himalayas. This helps us grow!
About the job
Apply before
Posted on
Job type
Full Time
Experience level
Entry-level
Location requirements
Hiring timezones
Mexico +/- 0 hoursJob categories
About CSC Generation
Learn more about CSC Generation and their company culture.
Through groundbreaking technology, we are revolutionizing the retail landscape at CSC Generation. We specialize in acquiring and transforming struggling retail brands into thriving, digital-first, consumer-focused businesses. As of 2023, we are proud to showcase a diverse portfolio comprising nine brands, each of which has enjoyed renewed growth through our expertise in marketing intelligence, supply chain management, and customer service.
Established in 2016 by Justin Yoshimura, our mission is driven by a culture of innovation and a commitment to transparency. Leveraging advanced automation and AI, we encode expert-level retail practices that drive revenue growth and enhance performance metrics. Our leadership team possesses deep expertise in retail digital transformation, ensuring that we not only acquire businesses but also breathe new life into them, helping them excel in an increasingly competitive digital environment.
CGCSC Generation
Company size
201-500 employees
Founded in
2016
Chief executive officer
Justin Yoshimura
Markets
Employees live in
Similar remote jobs
Here are other jobs you might want to apply for.
16 remote jobs at CSC Generation
Explore the variety of open remote roles at CSC Generation, offering flexible work options across multiple disciplines and skill levels.
CG
United States onlyDirector, Financial Planning and Analysis
CSC GenerationEmployee count: 201-500
Salary: 160k-175k USD
Full Time
Vendor ManagementCGUnited States onlySr. Trade Compliance Specialist (US International)
CSC GenerationEmployee count: 201-500
Salary: 85k-90k USD
Full Time
Senior Compliance SpecialistFull Time
HR GeneralistFull Time
Staff Accountant
India onlyFull Time
Senior Frontend Engineer
ST
CS
SERemote companies like CSC Generation
Find your next opportunity by exploring profiles of companies that are similar to CSC Generation. Compare culture, benefits, and job openings on Himalayas.
Stackline is a retail intelligence and software company that provides tools, data, and services for e-commerce, helping brands optimize their performance and grow.
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
Searchspring is the premier ecommerce search, merchandising, and personalization platform helping brands enhance the online shopping experience.
Thrasio acquires and scales Amazon FBA and direct-to-consumer e-commerce brands, leveraging data science and operational expertise to enhance product quality and accessibility for consumers.
Recontour is an e-commerce aggregator dedicated to scaling high potential brands, focusing on long-term growth through innovation and relationship building.
CQCQL
CQL is an award-winning digital commerce agency with a strong track record in delivering innovative solutions for clients across various sectors.
Find your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
AR, CL + 3 more
DZ, AO + 63 more