Vendor Management Specialist

What you get to do every day:

• Act as the main contact for vendor communications, issue resolution, and process updates.
• Manage vendor compliance, chargebacks, dispute forms, and returns.
• Oversee vendor and shipping carrier performance, addressing issues with packaging, claims, and shipping holds.
• Facilitate new vendor onboarding and maintain accurate vendor records.
• Support Customer Care and buying teams with operational data and vendor calls.
• Escalate and coordinate solutions for vendor-related operational challenges.
• Generate and distribute weekly reports on open orders and vendor performance.
• Maintain vendor scorecards, track KPIs, and conduct audits to identify risks and trends.
• Develop tools and processes (like a vendor "Cheat Sheet") to streamline operations and improve efficiency.
• Assist in renegotiating vendor policies, implement automation for claims, and drive process improvements for better service delivery and customer satisfaction

What you bring to the role:

• Experience managing vendor relationships, resolving issues, and acting as a primary liaison between vendors and internal teams.
• Strong analytical and reporting skills, with the ability to track KPIs, generate performance reports, and identify operational risks and trends.
• Proven ability to improve compliance, streamline processes, and implement tools or automation to enhance efficiency.
• Detail-oriented approach to managing vendor onboarding, compliance documentation, and maintaining accurate records.
• Collaborative, customer-focused mindset with excellent communication skills to support cross-functional teams and drive continuous improvement.

What our interview process looks like:

• Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better:
• 📞 Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us!
• 📝 Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently.
• 👩🏽‍💻Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you’ve faced. Be prepared with detailed examples. Concise and well-organized answers are ideal.
• ✍🏽 Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you’ll be excited about.