United States onlyCrumbl's Customer Assist team is a fully remote position. Role is eligible ONLY in the following states: Utah, Idaho, Texas
Position requires strong and reliable internet access. Use of a desktop or a laptop computer that can be used reliably for meetings and in customer service +4 hours at a time is also required. A good work space is expected to be free of distractions and promote productivity.
Duties and Responsibilities
- Field chats and issues from customers, and give a friendly, helpful responses to concerns
- Interact with Crumbl customers through an online chat system
- Collect data that helps to notify developers, tech departments, etc. of trends that should be addressed
- Participate in weekly meetings to collect feedback on performance and alter behaviors to improve customer experience
- Support customers in multiple countries
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
Qualifications
- High School Diploma or equivalent
- Learn to operate internal applications for communication and information gathering purposes
- Must be able to recognize the issue, what team is to handle the issue, and relay information in a clear and concise manner
- Make insightful decisions on how to best help customers while protecting the Crumbl brand
- Be empathetic to the needs of others while having a sense of responsibility to the team
- Maintain a positive attitude and have the ability to handle change with professionalism and authenticity
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.
Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!
Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
