United States onlyAbout Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Job Summary
The Registered Nurse (RN) is an essential part of the collaborative patient care team that supports an exceptional patient experience. Our RNs are empowered to practice and contribute throughout the care experience. At its core, the RN provides direct patient care while demonstrating servant leadership, leading clinic-wide huddles and leveraging our interdisciplinary approach to integrated care. The RN promotes a level of care that goes beyond industry standards and strives for excellence at every step.About Crossover Health
Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far.
Job Responsibilities
The Crossover Nurse is an essential part of the collaborative patient care team, central to creating a strong patient experience in a virtual setting. This position is empowered to practice and contribute throughout the care experience by leveraging our interdisciplinary approach to integrated care.This position works in tandem with the primary care team to actively manage follow up care for patients including screening reminders, lab work, prior authorizations, and other delegated tasks.
Performs evidence-based nursing care and patient education via digital communication channels.
Provides general triage services over the phone, secure messaging, and other digital channels.
Monitors incoming messages on the Crossover Platform and collaborates with the team to assign cases to providers or respond appropriately.
Responds to incoming mental health screeners and initiates referrals as needed.
Assists the primary care providers with follow-up care for members, including screening reminders, prior authorizations, and delegated tasks.
Facilitates the population health program by identifying care gaps, participating in outreach campaigns, and maintaining proper documentation (e.g., vaccines, screeners, vital signs) to close care gaps.
Maintains proper documentation of vaccines, screeners, vital signs etc. in order to close care gaps
Works with lab vendors to obtain results and add on tests.
Completes prior authorizations for prescribed medications.
Takes initiative to create workflows and standing orders to improve efficiency and collects data to demonstrate effectiveness of interventions.
Performs other duties as assigned
Required Qualifications
Graduate from an accredited school of nursing.
Current Registered Nurse (RN) license in the state you are practicing.
Minimum 3 years of clinical experience.
Ability to work remotely in a quiet / private environment.
Preferred Qualifications
Licensed in multiple states or multistate compact license
Demonstrated strong work ethic and takes pride in a detailed oriented approach to work
Highly organized and enjoys managing projects, big and small, to completion
Creative, flexible, and navigates through obstacles
Excellent follow-through with execution skills
Able to handle ambiguity and solving issues
Instinctively goes above and beyond for members
Demonstrated ability to provide excellent care and collaboration over digital communication channels including video conferencing, telephone, secure messaging, chat-based communication, and asynchronous care
Proven comfort with a variety of technology platforms including Google suite, video conferencing software, CRMs, EMRs, etc.
Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at careers@crossoverhealth.com.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
