Sales Performance and Optimization Specialist (CORE)

We are seeking a dynamic individual to fulfill the dual role of Sales QA and Sales Enablement Specialist. This position requires a multifaceted approach to ensure the efficiency and productivity of our Business Development Representatives (BDRs) while optimizing our sales processes.

Job Responsibilities

Main Responsibilities:

• Manage lead enrichment and associated processes, including data management and system analysis.
• Oversee CRM management and ensure data accuracy for streamlined operations.
• Research, gather relevant information, and analyze data for informed decision-making.
• Collaborate across departments to streamline communications and data handoffs.
• Enrich lead scoring, reporting, and lead flow for effective outreach.
• Conduct thorough Quality Assurance (QA) audits to enhance Sales team efficiency.
• Utilize tools like HubSpot for optimizing workflow efficiencies and providing crucial assistance to BDRs.
• Implement meticulous crawling and scrubbing processes for new leads to maintain data relevance.
• Take ownership of lead enrichment tasks and ensure data accuracy and relevance.
• Collaborate with Operations to improve overall workflow efficiencies.

Minor Responsibilities:

• Facilitate calibration sessions, team meetings, and huddles to enhance communication and collaboration.
• Communicate with BDRs to address inquiries, support lead-related activities, and conduct 1 on 1 coaching calls.
• Help train new team members and provide ongoing guidance for long-term success.
• Generate, analyze, and report KPIs and insights to stakeholders for performance evaluation and improvement.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, Business Management, Entrepreneurship, or related fields.
• 1-2 years of experience in Sales and/or Audit.
• Preference for 1-2 years of experience in data analytics.
• At least 1-2 years of experience in lead generation, data management, or B2B sales.
• Minimum of 6 months of CRM experience.
• Preferred 1-2 years of client success and end-to-end sales experience.

Hard Skills:

• Proficient in data analysis for interpreting complex datasets and deriving strategic insights.
• Ability to conduct QA audits on sales processes.
• Knowledge in strategy optimization for enhancing efficiency.
• Sales acumen for effective communication and driving sales.
• Proficiency in data management, system analysis, and CRM management.
• Hands-on experience in lead enrichment processes and proactive data crawling.
• Strong research and analytical skills for informed decision-making.
• Administrative skills for efficient task handling such as scheduling and email management.

Soft Skills:

• Effective communication skills for fostering positive interactions and addressing inquiries.
• Expertise in customer service to enhance satisfaction and loyalty.
• Competence in sales negotiation for positively influencing customers.
• Strong organizational abilities for managing tasks effectively.
• Proactive approach in ensuring data accuracy and relevance.
• Problem-solving skills for resolving lead enrichment and data management issues.
• Collaborative mindset for team collaboration and working across departments.
• Responsive and customer-focused approach in assisting BDRs.
• Ability to provide training and guidance for team members' long-term success.
• Adaptability to changing priorities and evolving responsibilities.

Collaboration:

• Collaboration with Sales, Operations, Marketing, Recruitment, Success, and Development teams.

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.