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CrestaCR

Forward Deployed Engineer (AI Agent)

Cresta utilizes AI technology to enhance customer interactions within contact centers, enabling businesses to increase efficiency and improve customer satisfaction while reducing costs.

Cresta

Employee count: 201-500

Salary: 150k-250k USD

United States only

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost-effective, secure, and reliable.

As a Forward Deployed Engineer (AI Agent), you'll be at the forefront of deploying AI agents that address real-world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high-impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems, and offer hands-on technical support to ensure successful deployments. This position requires strong engineering skills, adaptability, and customer engagement. If you are self-driven, analytical, and eager to leverage AI in practical applications, this role is for you.

What You'll Do :

  • AI Agent Development: Develop, configure, and deploy AI agents using Cresta’s AI platform and tools.
  • System Integration: Integrate AI agents with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
  • Performance Optimization: Optimize agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
  • Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
  • Demos Iteration: Conduct interactive demos and present compelling proof-of-concepts to customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
  • Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learnings.
  • Partner Cross-Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
  • Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

What We're Looking For:

  • Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
  • Experience: 3+ years of experience in software development, AI/ML engineering, or system integration.
  • Programming Skills: Proficiency in Python and Golang, with the ability to write clean, efficient code.
  • AI/ML Knowledge: Familiarity with AI/ML concepts. Hands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
  • AI Agent Frameworks: Strong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferred.
  • Cloud DevOps: Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
  • Integration Expertise: Hands-on experience with integrating systems via APIs, webhooks, and data pipelines.
  • Communication: Excellent communication and project management skills.
  • Analytical Approach: Ability to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutions.
  • Collaborative Builder: You thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutions.

Perks Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $150,000–$250,000 + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 150k-250k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Cresta

Learn more about Cresta and their company culture.

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Cresta is a pioneering company in the AI-driven contact center technology space, dedicated to transforming how customer interactions are handled by integrating human and AI capabilities. The company's innovative platform empowers organizations to enhance customer experiences, reduce operational costs, and achieve revenue growth by leveraging both AI and expert human agents. With an unwavering focus on delivering exceptional customer service, Cresta’s solutions encompass several areas including customer care, sales, retention, and collections. This multi-faceted approach allows businesses to discover winning behaviors and improve agent coaching, ultimately driving better performance and satisfaction.

By providing real-time guidance and insights, Cresta transforms standard customer conversations into strategic advantages for enterprises. Their AI technology facilitates smarter, faster responses and supports agents by proactively delivering the precise information needed to resolve complex customer issues effectively. The platform emphasizes a robust compliance framework that minimizes risks, ensuring smooth operations across all touchpoints in the customer service landscape. Furthermore, testimonials from clients highlight the efficiency gains after implementing Cresta, including reduced training times and significant revenue improvement. The ultimate goal of Cresta is to make AI accessible, enabling companies not only to cut costs but also to enhance the quality of their customer interactions exponentially.

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Cresta hiring Forward Deployed Engineer (AI Agent) • Remote (Work from Home) | Himalayas