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Cox EnterprisesCE

Technical Customer Care Specialist I (Dealertrack)

Cox Enterprises is a family-owned global conglomerate committed to empowering future generations through innovative communications and automotive solutions.

Cox Enterprises

Employee count: 5000+

Salary: 34k-50k USD

United States only

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Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Technical Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

 

This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs).

Key Responsibilities

  • The Technical Customer Care Specialist I will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of products

  • Handle routine customer questions relating to product usage, as well as technical support issues

  • Maintains expert-level knowledge of Dealertrack Solutions and Products

  • Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function

  • Accurately logs all customer information in the CRM customer ticketing system

  • Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure

  • Follow-up skills

  • Ability to handle and respond to multiple open issues

  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely

  • Ability to work required shifts both independently and within a team organization

  • Facilitate communication from Support Team to other departments as needed to complete Cases

Qualifications :

Minimum-

  • High School Diploma/GED

  • Generally, less than 2 years of experience

  • Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM central time zone (hours subject to change to meet business needs)

  • Hours are extended and varied must have the ability to accommodate a flexible schedule and work overtime as needed

  • Follow-up/follow-through skills required

  • Ability to handle and respond to multiple open issues

  • Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely

  • Customer-oriented background

  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, PowerPoint, and Excel) required

  • Excellent oral and written communication skills

  • Experience working in a team environment and assisting others as applicable

  • Requires attention to detail and the ability to adapt to change

  • Ability to type 40+ WPM

Preferred:

  • Associate's degree or Technical Certification or equivalent work experience

  • Technical background preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.Application Deadline: 12/09/2025

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 34k-50k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Technical Customer Support AssociateCustomer Support TechnicianTechnical Support SpecialistCustomer Service Representative AutomotiveTechnical Support AssociateCustomer Care Technical Support Roles

Skills

CRMTechnical SupportCustomer CareWordPowerPointExcelTicketing

About Cox Enterprises

Learn more about Cox Enterprises and their company culture.

View company profile

At Cox Enterprises, we’re passionate about empowering people to build a better future for generations to come. Founded over a century ago by James M. Cox, we remain a family-owned global conglomerate headquartered in Atlanta, Georgia. Today, we pride ourselves on our values-driven approach to business, instilling a sense of responsibility in everything we do. Our diverse portfolio includes Cox Communications, the largest private broadband provider in America, and Cox Automotive, an innovative leader in vehicle commerce and marketing.

As a company dedicated to the well-being of our employees and the communities we serve, we foster a culture of inclusion, innovation, and respect. We believe in creating strong relationships with our customers, prioritizing their needs as we adapt to the ever-evolving landscapes in communication, automotive, and media. With over 50,000 dedicated employees worldwide and an annual revenue of about $23 billion, our mission is clear: to be a good corporate citizen while also pursuing profitable growth. Through initiatives aimed at sustainability and social responsibility, we are committed to leaving a positive impact on the world.

Claim this profileCox Enterprises logoCE

Cox Enterprises

Company size

5000+ employees

Founded in

1898

Chief executive officer

Alex Taylor

Markets

Broadband ServicesTelecommunicationsAutomotive CommerceAutomotive MarketingMediaSustainability SolutionsCorporate Social ResponsibilityTechnology InnovationEmployee Well being ServicesGlobal Conglomerates

Employees live in

United States
View company profile

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