Remote Inbound Sales Team Lead

About Cove: Cove is the new way to rent your home! Aligned with our mission, we’re a co-living start-up making it easier and more affordable for young people to rent in flatshares in which they can call it home. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Indonesia. We make the whole rental process seamless from end to end. Two of the many perks you get at Cove is that our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. The most exciting part is our tenants get matched with great flatmates and also have access to our community events around the city.

At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.

Role: Remote Inbound Sales Team Lead

Working Days: 6 days

Rest- Day: Sunday

Reporting to: Sales Manager

Location: Remote

Position Summary: We are seeking a highly motivated and experienced Remote Inbound Sales Team Lead to oversee and manage our inbound sales team. The ideal candidate will have a proven track record in sales, excellent leadership skills, and the ability to drive team performance in a remote environment

Key Responsibilities:

1. Team Management:
   • Lead, motivate, and support a team of remote inbound sales representatives.
   • Monitor team performance, providing regular feedback and coaching.
   • Must add Help design SOP and implement and enforce them
   • Conduct regular team meetings and one-on-one sessions to discuss performance, goals, and professional development.
   • Develop and implement strategies to improve team productivity and sales performance.
2. Customer Relationship Management:
   • Oversee the handling of inbound sales inquiries, ensuring high levels of leads satisfaction, monitor response time and optimize conversion
   • Resolve escalated customer issues and complaints promptly and professionally.
3. Reporting and Analysis:
   • Prepare and present regular sales reports to senior management.
   • Track and analyze key performance indicators (KPIs) to measure team success.
   • Use data-driven insights to make informed decisions and optimize sales processes.
4. Training and Development:
   • Identify training needs and organize relevant training sessions for the team.
   • Stay up-to-date with industry trends and best practices to ensure the team remains knowledgeable and competitive.
   • Foster a culture of continuous learning and improvement within the team.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Knowledge of the Singapore real estate industry relevant to the company's products/services.
• Experience in a remote work environment.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in CRM software and other sales tools.
• Ability to work independently and manage a remote team effectively.
• High level of organizational and time management skills.

Preferred Qualifications:

• Minimum of 2-3 years of experience in sales, with at least 2 year in a leadership role.

What We Offer:

• Competitive salary and performance-based bonuses.
• Ability to work from anywhere.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.

What’s in it for You: Working for Cove gives you a great deal of opportunities to learn in an exciting young startup incubated through Antler. Co and you’ll be working directly with the three co-founders: where you’ll also get to experience first-hand what it takes to get a new high-growth business off the ground. In your role, you’ll have the opportunity to hit the ground running and take ownership from day one. Everything you do matters and will add up to make an impact on the team so we will always appreciate the diverse ideas and inputs from everyone. We embrace your development in your journey with us. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.