Salesforce Business Analyst - Senior

For organizations in both the public and private sectors, navigating the complexities of digital transformation to better serve their constituents and customers is a significant challenge. Many face outdated systems, inefficient workflows, and a pressing need to modernize their operations to keep pace with evolving technological landscapes. CoreSphere was founded to address these very issues, helping clients transform their missions and achieve high performance by becoming cloud-enabled enterprises. Our customers' success is our primary driver, and we position ourselves as dedicated partners in their journey toward innovation and efficiency. We understand that our clients require more than just technology; they need strategic guidance and solutions tailored to their unique operational needs. That's why we deliver customized IT solutions, leveraging an agile approach to deploy transformative, modular, cloud-based systems on SaaS, PaaS, and IaaS platforms.

Our clients, which include numerous federal agencies like the Departments of Treasury, Labor, and Homeland Security, as well as state and local governments and non-profits, often struggle with managing vast amounts of data, streamlining case management, and engaging effectively with their target audiences. To solve this, we specialize in enterprise implementations of the Salesforce and ServiceNow platforms. For instance, our CareSphere accelerator, built on Salesforce, is specifically designed for Health and Human Services agencies to support critical programs such as child welfare, refugee support, and case management, significantly reducing implementation time and costs. By providing expertise in areas like Case Management, Contact Center operations, and Grants Management, we empower our clients to not only meet but exceed their goals. Our commitment is to revolutionize our clients' ability to succeed by delivering innovative strategies and services that are flexible, adaptable, and focused on their core mission.