Data Analyst - CX

About CookUnity

Food has lost its soul to modern convenience. And with it, has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 35 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul.

Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world.

If that mission has you hungry in more ways than one, you’ve found the right job posting.

The role:

What you’ll do:

• Be a key data partner for the CX team. Help define and monitor key metrics, uncover customer pain points, and proactively identify opportunities to improve the end-to-end experience.
• Uncover insights from customer feedback. Work with NPS, CSAT, contact reasons, and other qualitative and quantitative data sources to surface trends, guide decision-making, and support CX improvements. You’ll bring a structured approach to navigating multiple topics at once, and stay focused even in a fast-changing environment with shifting priorities—always with a positive, solutions-first mindset.
• Automate and scale reporting. Build and maintain dashboards using SQL and Tableau to empower stakeholders with reliable, real-time insights.
• Support high-impact initiatives across the business. Jump into strategic projects that touch multiple teams—whether it’s understanding churn, optimizing onboarding, or supporting product or growth efforts.
• Tell compelling stories with data. Go beyond numbers to craft clear, actionable narratives that help teams make better decisions and drive meaningful change.
• Own your growth. This is a great opportunity to deepen your data expertise, expand your impact, and explore new areas—whether you lean toward product, strategy, or technical data development.

What we’re looking for:

• 1–2 years of experience in data analysis, ideally in fast-paced, consumer-facing environments
• Strong command of SQL and experience with data visualization tools (Tableau preferred)
• Ability to turn ambiguous problems into clear analytical questions
• Excellent communication and data storytelling skills
• Growth mindset, high curiosity, and a drive to keep learning

Nice to have:

• Experience with tools like dbt, Python, or R
• Previous exposure to subscription or marketplace businesses
• Having worked independently or in a freelance/consultant capacity is a bonus—we value autonomy and self-starters

Benefits

💸 Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!

🗺 Work remotely: design the life that you want.

⛱ Enjoy 15 days of vacation each year from the start date.

🎄 16 fully paid Argentinean holidays.

🕯 Compassionate Leave: 3-5 days each time the need arises.

🐣 Family leave of 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid.

🧘🏻‍♀️Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform

🧑‍🏫 Personalized English coach

If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time!

CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.