Service Delivery Administrator (AU Client, Home-Based)

Salary: P30,000-P50,000 (Monthly Package)

Schedule: Monday – Friday (08:00AM-05:00PM AEST)

We need 5-10 Headcount for Service Delivery Administrator.

What are we looking for?

Skills Required:

• Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Computer Engineering, or equivalent.
• At least 3-5 years’ experience in Service Delivery preferably in a global operation.
• Able to take responsibility for own actions and performance.
• Excellent oral and written communication skills
• Strong documentation and stakeholder management skills.
• Ability to work well under pressure.

Nice to Have:

• Experience working in MSP and/or Australian companies/accounts

What will you do?

• Act as a point of assistance during business hours for Service Delivery Managers.
• Ticket hygiene for specified customers assigned monthly
• Conduct scheduled data collection for designated clients monthly or as requested.
• Conduct monthly reporting tasks for Service Delivery Managers where the appropriate instructions and documentation has been provided.
• Working with Service Delivery team members to identify and fill knowledge management gaps.
• Schedule work and manage field services when required.
• Contribute to the continual improvement planning process
• Process improvements across your assigned Managed Services Customers
• Assist Service Delivery Managers in maintaining the operational documentation for assigned Managed Services Customers Assisting the rest of the Service Delivery team with their clients when required (Annual leave, Personal leave, high workload)

Join the awesome team and enjoy these benefits & perks:

• Home-based
• Medical, Dental Coverage and Life insurance
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Get the exciting opportunity to work with a highly esteemed and renowned Company based in Australia. Today, our esteemed client stands as a market leader with an extensive network of over 500 well-established stores spread across the entire Australian region. They pride themselves on their exceptional growth and success, which can be attributed to their dedicated workforce consisting of more than 20,000 highly skilled and motivated employees.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.