AU, CA + 4 moreJob Title:
Partner Cloud Solution Architect (CSA) – SharePoint, Teams, and Microsoft 365 ProductivityJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
Role Summary
As a Partner Cloud Solution Architect (CSA) – Microsoft 365 Productivity, you will help our client's customers design, modernize, and optimize collaboration and productivity solutions acrossSharePoint, Microsoft Teams, and the Microsoft 365 ecosystem.
You will act as a trusted advisor, combining deep technical expertise inSharePoint (On-Premises and Online),Microsoft Teams and Teams Phone, and core Microsoft 365 services with a consultative approach to drive user adoption, operational excellence, and business value.
Key Responsibilities
- Customer Enablement & Delivery Support:
Guide customers in designing and deploying collaboration and productivity solutions using SharePoint Server, SharePoint Online, Microsoft Teams, and Microsoft 365 services, supporting both legacy and modern workplace scenarios. - SharePoint Architecture & Technical Leadership:
Lead architecture design sessions and workshops covering SharePoint On-Prem infrastructure, server roles, farm topology, hybrid configurations, migrations to SharePoint Online, and modernization strategies. - Microsoft Teams & Voice Enablement:
Support customers in designing and deploying Microsoft Teams solutions, including collaboration workloads, governance, andTeams Phone(calling plans, direct routing, operator connect). - Microsoft 365 Platform Advisory:
Provide guidance on Microsoft 365 productivity tools and services (e.g., OneDrive, Exchange Online, Viva, Power Platform integration), focusing on governance, security, adoption, and operational best practices. - Field Collaboration:
Collaborate with CSAMs, CSAs, and managers to align Microsoft 365 productivity solutions with customer business goals, security requirements, and organizational readiness.
Required Qualifications
- Proven hands-on experience withSharePoint, including:
- SharePoint Server (On-Prem) architecture and server roles
- SharePoint Online and hybrid scenarios
- Migration and modernization approaches
- Strong knowledge ofMicrosoft Teams, including collaboration workloads andTeams Phonesolutions.
- General understanding of theMicrosoft 365 productivity ecosystem, including core services, governance, and adoption considerations.
- Experience delivering customer-facing technical workshops, architecture reviews, and design sessions.
- Ability to support bothlegacy (on-premises)andcloud-firstproductivity environments.
- Strong communication, stakeholder management, and advisory skills.
- Good level of Dutch and English
Canada
Ireland
New Zealand
United Kingdom
United States
Germany only
El Salvador only
Portugal only
MX and US only